[Xerte] Re: Xerte user cannot insert new page (Insert button greyed out)

[Julian Tenney]

This sounds like rights for the user on the server.

She can make changes to, and save her existing projects?

Can you see the USER_FILES folder? Are projects getting created in there?

From: xerte-bounces at lists.nottingham.ac.uk [mailto:xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Julian Prior
Sent: 29 February 2012 10:07
To: Xerte discussion list
Subject: [Xerte] Re: Xerte user cannot insert new page (Insert button greyed out)

Hi Dave/Julian,

The exact sequence is that Sue logs in ok at our installation URL (http://multimedia.bath.ac.uk/xerte/) and sees all of her previously created projects. She can edit and play her existing projects fine, no problems. If she tries to create a new project from the XOT template, however, she cannot Insert new pages (or delete the object as Dave pointed out). If she tries to play the object it doesn't generate (see attached screenshots).

We have tested this across OS's and browsers and Sue is getting the same issue. It only affects her, i.e our other Xerte users don't have this problem.

cheers

Julian P




[cid:image001.jpg at 01CCF6CA.2E8449B0]
Dave Burnett<mailto:d_b_burnett at hotmail.com>
28 February 2012 19:11
Delete appears similarly greyed out, and I do not see any Objects in the panels below.

Can you give the exact sequence to get to this point?

Dave


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[cid:image002.jpg at 01CCF6CA.2E8449B0]
Julian Prior<mailto:j.prior2 at bath.ac.uk>
28 February 2012 16:34
Hi all, bit of a strange one this.

We have a staff member at Bath who created a bunch of Xerte content in XOT for us and then left to work elsewhere temporarily. We are presuming her ldap account details were disabled but have now been re-enabled as she is now back working for us. She can login to our installation fine and can see all of her Xerte material from before. She can create a new template fine but when she goes to insert a new page type she cannot as the green 'Insert' button is greyed out (see attached).

Any idea what this could be?

cheers

Julian

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