[Xerte] Re: Xerte user cannot insert new page (Insert button greyed out)

Wed Feb 29 10:34:07 GMT 2012

Hi Julian/Pat,

Yes, she can make changes to and save her existing projects. I'll get 
our developer to have a look at USER_FILES and get back to you.

many thanks

Julian P

> Julian Tenney <mailto:Julian.Tenney at nottingham.ac.uk>
> 29 February 2012 10:09
>
> This sounds like rights for the user on the server.
>
> She can make changes to, and save her existing projects?
>
> Can you see the USER_FILES folder? Are projects getting created in there?
>
> *From:*xerte-bounces at lists.nottingham.ac.uk 
> [mailto:xerte-bounces at lists.nottingham.ac.uk] *On Behalf Of *Julian Prior
> *Sent:* 29 February 2012 10:07
> *To:* Xerte discussion list
> *Subject:* [Xerte] Re: Xerte user cannot insert new page (Insert 
> button greyed out)
>
> Hi Dave/Julian,
>
> The exact sequence is that Sue logs in ok at our installation URL 
> (http://multimedia.bath.ac.uk/xerte/) and sees all of her previously 
> created projects. She can edit and play her existing projects fine, no 
> problems. If she tries to create a new project from the XOT template, 
> however, she cannot Insert new pages (or delete the object as Dave 
> pointed out). If she tries to play the object it doesn't generate (see 
> attached screenshots).
>
> We have tested this across OS's and browsers and Sue is getting the 
> same issue. It only affects her, i.e our other Xerte users don't have 
> this problem.
>
> cheers
>
> Julian P
>
>
>
>
> *Dave Burnett* <mailto:d_b_burnett at hotmail.com>
>
> 28 February 2012 19:11
>
> Delete appears similarly greyed out, and I do not see any Objects in 
> the panels below.
>
> Can you give the exact sequence to get to this point?
>
> Dave
>
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>
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> University of Nottingham.
>
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>
> *Julian Prior* <mailto:j.prior2 at bath.ac.uk>
>
> 28 February 2012 16:34
>
> Hi all, bit of a strange one this.
>
> We have a staff member at Bath who created a bunch of Xerte content in 
> XOT for us and then left to work elsewhere temporarily. We are 
> presuming her ldap account details were disabled but have now been 
> re-enabled as she is now back working for us. She can login to our 
> installation fine and can see all of her Xerte material from before. 
> She can create a new template fine but when she goes to insert a new 
> page type she cannot as the green 'Insert' button is greyed out (see 
> attached).
>
> Any idea what this could be?
>
> cheers
>
> Julian
>
> This message and any attachment are intended solely for the addressee 
> and may contain confidential information. If you have received this 
> message in error, please send it back to me, and immediately delete 
> it. Please do not use, copy or disclose the information contained in 
> this message or in any attachment. Any views or opinions expressed by 
> the author of this email do not necessarily reflect the views of the 
> University of Nottingham.
>
> This message has been checked for viruses but the contents of an 
> attachment may still contain software viruses which could damage your 
> computer system: you are advised to perform your own checks. Email 
> communications with the University of Nottingham may be monitored as 
> permitted by UK legislation.
>
> _______________________________________________
> Xerte mailing list
> Xerte at lists.nottingham.ac.uk <mailto:Xerte at lists.nottingham.ac.uk>
> http://lists.nottingham.ac.uk/mailman/listinfo/xerte
>
> This message and any attachment are intended solely for the addressee 
> and may contain confidential information. If you have received this 
> message in error, please send it back to me, and immediately delete 
> it. Please do not use, copy or disclose the information contained in 
> this message or in any attachment. Any views or opinions expressed by 
> the author of this email do not necessarily reflect the views of the 
> University of Nottingham.
>
> This message has been checked for viruses but the contents of an 
> attachment
> may still contain software viruses which could damage your computer 
> system:
> you are advised to perform your own checks. Email communications with the
> University of Nottingham may be monitored as permitted by UK legislation.
>
> -- 
> -----------------------------------
>
> *Julian Prior*
> e-Learning Technologist 
> <http://www.bath.ac.uk/learningandteaching/staff/jprior.php>
> Learning and Teaching Enhancement Office
> Wessex House 5.27
> University of Bath
> Claverton Campus
> BATH
> BA2 7AY
>
> Tel: 01225383864
> Email: j.prior2 at bath.ac.uk <mailto:j.prior2 at bath.ac.uk>
> Twitter: @jpodcaster <https://twitter.com/#%21/jpodcaster>
> Skype: joolsyp
>
> _______________________________________________
> Xerte mailing list
> Xerte at lists.nottingham.ac.uk
> http://lists.nottingham.ac.uk/mailman/listinfo/xerte
>
> This message and any attachment are intended solely for the addressee 
> and may contain confidential information. If you have received this 
> message in error, please send it back to me, and immediately delete 
> it. Please do not use, copy or disclose the information contained in 
> this message or in any attachment. Any views or opinions expressed by 
> the author of this email do not necessarily reflect the views of the 
> University of Nottingham.
>
> This message has been checked for viruses but the contents of an 
> attachment
> may still contain software viruses which could damage your computer 
> system:
> you are advised to perform your own checks. Email communications with the
> University of Nottingham may be monitored as permitted by UK legislation.
>
> Julian Prior <mailto:j.prior2 at bath.ac.uk>
> 29 February 2012 10:06
> Hi Dave/Julian,
>
> The exact sequence is that Sue logs in ok at our installation URL 
> (http://multimedia.bath.ac.uk/xerte/) and sees all of her previously 
> created projects. She can edit and play her existing projects fine, no 
> problems. If she tries to create a new project from the XOT template, 
> however, she cannot Insert new pages (or delete the object as Dave 
> pointed out). If she tries to play the object it doesn't generate (see 
> attached screenshots).
>
> We have tested this across OS's and browsers and Sue is getting the 
> same issue. It only affects her, i.e our other Xerte users don't have 
> this problem.
>
> cheers
>
> Julian P
>
>
>
>
> _______________________________________________
> Xerte mailing list
> Xerte at lists.nottingham.ac.uk
> http://lists.nottingham.ac.uk/mailman/listinfo/xerte
>
> This message and any attachment are intended solely for the addressee 
> and may contain confidential information. If you have received this 
> message in error, please send it back to me, and immediately delete 
> it. Please do not use, copy or disclose the information contained in 
> this message or in any attachment. Any views or opinions expressed by 
> the author of this email do not necessarily reflect the views of the 
> University of Nottingham.
>
> This message has been checked for viruses but the contents of an 
> attachment
> may still contain software viruses which could damage your computer 
> system:
> you are advised to perform your own checks. Email communications with the
> University of Nottingham may be monitored as permitted by UK legislation.
>
> Dave Burnett <mailto:d_b_burnett at hotmail.com>
> 28 February 2012 19:11
> Delete appears similarly greyed out, and I do not see any Objects in 
> the panels below.
>
> Can you give the exact sequence to get to this point?
>
> Dave
>
>
>
> _______________________________________________
> Xerte mailing list
> Xerte at lists.nottingham.ac.uk
> http://lists.nottingham.ac.uk/mailman/listinfo/xerte
>
> This message and any attachment are intended solely for the addressee 
> and may contain confidential information. If you have received this 
> message in error, please send it back to me, and immediately delete 
> it. Please do not use, copy or disclose the information contained in 
> this message or in any attachment. Any views or opinions expressed by 
> the author of this email do not necessarily reflect the views of the 
> University of Nottingham.
>
> This message has been checked for viruses but the contents of an 
> attachment
> may still contain software viruses which could damage your computer 
> system:
> you are advised to perform your own checks. Email communications with the
> University of Nottingham may be monitored as permitted by UK legislation.
>
> Julian Prior <mailto:j.prior2 at bath.ac.uk>
> 28 February 2012 16:34
> Hi all, bit of a strange one this.
>
> We have a staff member at Bath who created a bunch of Xerte content in 
> XOT for us and then left to work elsewhere temporarily. We are 
> presuming her ldap account details were disabled but have now been 
> re-enabled as she is now back working for us. She can login to our 
> installation fine and can see all of her Xerte material from before. 
> She can create a new template fine but when she goes to insert a new 
> page type she cannot as the green 'Insert' button is greyed out (see 
> attached).
>
> Any idea what this could be?
>
> cheers
>
> Julian
>
> This message and any attachment are intended solely for the addressee 
> and may contain confidential information. If you have received this 
> message in error, please send it back to me, and immediately delete 
> it. Please do not use, copy or disclose the information contained in 
> this message or in any attachment. Any views or opinions expressed by 
> the author of this email do not necessarily reflect the views of the 
> University of Nottingham.
>
> This message has been checked for viruses but the contents of an 
> attachment may still contain software viruses which could damage your 
> computer system: you are advised to perform your own checks. Email 
> communications with the University of Nottingham may be monitored as 
> permitted by UK legislation.
>
> _______________________________________________
> Xerte mailing list
> Xerte at lists.nottingham.ac.uk
> http://lists.nottingham.ac.uk/mailman/listinfo/xerte
>
> This message and any attachment are intended solely for the addressee 
> and may contain confidential information. If you have received this 
> message in error, please send it back to me, and immediately delete 
> it. Please do not use, copy or disclose the information contained in 
> this message or in any attachment. Any views or opinions expressed by 
> the author of this email do not necessarily reflect the views of the 
> University of Nottingham.
>
> This message has been checked for viruses but the contents of an 
> attachment
> may still contain software viruses which could damage your computer 
> system:
> you are advised to perform your own checks. Email communications with the
> University of Nottingham may be monitored as permitted by UK legislation.
>

-- 
-----------------------------------

Julian Prior
e-Learning Technologist 
<http://www.bath.ac.uk/learningandteaching/staff/jprior.php>
Learning and Teaching Enhancement Office
Wessex House 5.27
University of Bath
Claverton Campus
BATH
BA2 7AY

Tel: 01225383864
Email: j.prior2 at bath.ac.uk <mailto:j.prior2 at bath.ac.uk>
Twitter: @jpodcaster <https://twitter.com/#%21/jpodcaster>
Skype: joolsyp

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