[Xerte] Re: Error message when playing/publishing content of type Text

[Naveed Hashmi]

HI Ron

Switching to debug logging did not help and I've also upgraded to v3.2
without issues during the installation ... but the problem persists.

Any help appreciated.

Thanks,

Naveed

On 12 April 2016 at 10:53, Naveed Hashmi <Naveed.Hashmi at bristol.ac.uk>
wrote:

> Hi Ron,
>
> The following should work : https://xerte.bris.ac.uk/XerteError.mp4
>
> This is impacting the Text pages, and also certain Media, e.g. Advanced
> Images/Graphics, Sound, however PDF's ad Morph Images are fine. Charts are
> also OK, haven't checked others.
>
> Apache access log shows status 500 error ..
>
> <?xml version="1.0"?>
> <learningObject editorVersion="3" targetFolder="Nottingham" name="Text
> content" language="" navigation="Linear" textSize="12" theme="default"
> displayMode="default" responsive="true"/>
>
>  "POST /editor/upload.php HTTP/1.1" 500 - "
> https://xerte-beta.bris.ac.uk/edithtml.php?template_id=21"
>
> I would *prefer* not to go to the latest release, unless the issue I have
> is a known issue. That said, I can see you guys have been busy on
> rectifying bugs, and making improvements in 3.2 :-
> http://xerte.org.uk/xertetoolkits_3.2_ChangeLog.html
>
> Is there any way to increase the log levels to something more detailed,
> e.g. 'debug' mode?
>
> Thanks
>
> Naveed
>
>
>
> On 12 April 2016 at 08:18, Ron Mitchell <ronm at mitchellmedia.co.uk> wrote:
>
>> Hi it doesn't look like your video and install is available externally?
>>
>>
>>
>> Is it just the text pages that aren't working or all pages? It would be
>> very strange if it was just the text pages.
>>
>> Check permissions on the USER-FILES folder in particular.
>>
>> BTW 3.2 was officially released yesterday in advance of #xerte16 this
>> week so you might want to try again with that and be sure to follow the
>> prompts and any warnings on the set-up pages.
>>
>> HTH
>>
>> Ron
>>
>>
>>
>> *From:* xerte-bounces at lists.nottingham.ac.uk [mailto:
>> xerte-bounces at lists.nottingham.ac.uk] *On Behalf Of *Naveed Hashmi
>> *Sent:* 11 April 2016 16:28
>> *To:* Xerte discussion list
>> *Subject:* [Xerte] Error message when playing/publishing content of type
>> Text
>>
>>
>>
>> Hi,
>>
>>
>>
>> I've installed the latest release of Xerte on dev server, BUT when adding
>> content of type 'Text' to a project, e.g. Bullets, Plain Text etc, a pop-up
>> error message displays in the browser. There are no errors showing the logs
>> at the server end.
>>
>>
>>
>> See video clip below, any clues as to how I can resolve this?
>>
>>
>>
>> https://xerte-beta.bris.ac.uk/XerteError.mp4
>>
>>
>>
>> Thanks,
>>
>>
>>
>> Naveed
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> This message and any attachment are intended solely for the addressee
>>
>> and may contain confidential information. If you have received this
>>
>> message in error, please send it back to me, and immediately delete it.
>>
>>
>>
>> Please do not use, copy or disclose the information contained in this
>>
>> message or in any attachment.  Any views or opinions expressed by the
>>
>> author of this email do not necessarily reflect the views of the
>>
>> University of Nottingham.
>>
>>
>>
>> This message has been checked for viruses but the contents of an
>>
>> attachment may still contain software viruses which could damage your
>>
>> computer system, you are advised to perform your own checks. Email
>>
>> communications with the University of Nottingham may be monitored as
>>
>> permitted by UK legislation.
>>
>>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.nottingham.ac.uk/pipermail/xerte/attachments/20160412/b0b89896/attachment.html>