[Xerte] Re: Error Message when working in Xerte

[Ron Mitchell]

Hi Helen

1)      Assuming you mean version then just visit http://
yourinstallationaddress/version.txt 

2)      Sounds like the Xerte installation isn't set up correctly by your
technical staff - when you create a project via the browser it should be
creating a subfolder for that project in USER-FILES and anything you upload
and save gets written there. Did they test via guest access before switching
to ldap? You can switch to guest access via the management area then refresh
or close all browsers and then revisit to test via guest access and
eliminate the ldap configuration being part of the problem. The admin
account you mention is only for the management area and doesn't work for
logging in to the normal workspace.

 

HTH

Ron

 

From: xerte-bounces at lists.nottingham.ac.uk
[mailto:xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Davies Helen.M.
Sent: 28 November 2016 15:41
To: 'xerte at lists.nottingham.ac.uk' <xerte at lists.nottingham.ac.uk>
Subject: [Xerte] Error Message when working in Xerte

 

Hi,

 

I have two questions if I may:

 

1)       Is there a way that I can tell which installation of Xerte I am
working on?  I have access to the management.php panel but not sure I have
anything deeper than that.

2)      Our technical staff have created a test server for Xerte and I'm in
the process of testing it (it's 3.x - hence the question above).  I can
login fine, using both my LDAPped ID and using the administrator username
and password.  I can create a Learning Object and can create pages (I've
only tried text pages so far as part of my testing plan).  However, Xerte
doesn't appear to save these pages, nor the content within them, and when I
try to play or publish I simply get "error" - no code or information to help
me troubleshoot.  I've tried using Chrome (Version 54.0.2840.99 m) and
Firefox (Version 50.0) so far but get the same issues.  Is this me having a
dull moment, or is there a setting that I need to change somewhere, or get
our technicians to change?

 

Many thanks in advance

 

Kind regards

 

Helen

 

Helen M Davies   FHEA , COLF, Dip RSA                             Helen M
Davies FHEA , COLF, Dip RSA

Cynorthwyydd Cymorth e-Ddysgu                                      eLearning
Support Assistant

Academi Dysgu ac Addysgu Abertawe (ADAA)              Swansea Academy for
Learning & Teaching (SALT)

Gwasanaethau Gwybodaeth a Systemau                         Information
Services and Systems

Prifysgol Abertawe
Swansea University

Parc Singleton, Abertawe
Singleton Park, Swansea

SA2 8PP
SA2 8PP

 

e-bost:  <mailto:helen.m.davies at swansea.ac.uk> helen.m.davies at swansea.ac.uk
email:   <mailto:helen.m.davies at swansea.ac.uk> helen.m.davies at swansea.ac.uk

ffon: +44 (0)1792 602834
tel:  +44 (0)1792 602834

twitter: @HelenMD
twitter: @HelenMD

 



 



 

 

 
 
 
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