[Xerte] Re: video not working on mobile devices

Thu Dec 18 15:59:29 GMT 2014

Thanks, Fay, for your feedback - the videos were in the right format and in the right place. 

It seems, however, the server is probably not configured to play MP4 files and I need to use these so the LOs will play on mobile devices ok. It should be a quick fix by our IT people apparently.

Thanks again, John and Fay, for your replies.

Best
Oli

_____________________________
Oliver Haslam
Learning Technologist
Learning Innovation Unit
Faculty of Environment & Technology
University of the West of England

0117 32 88215
_____________________________

-----Original Message-----
From: xerte-bounces at lists.nottingham.ac.uk [mailto:xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Fay Cross
Sent: 18 December 2014 11:34
To: Xerte discussion list
Subject: [Xerte] Re: video not working on mobile devices

Is the video in the right place in the 3rd example? It looks like it's trying to find it here but that's giving the 404 error John mentioned...

http://fet.uwe.ac.uk/liu/video_on_ipad_test/media/energy-blue-begin.mp4

Assuming the src is pointing to the right place I think most problems with videos not playing are to do with the encoding - it should be MP4 H.264

-----Original Message-----
From: xerte-bounces at lists.nottingham.ac.uk [mailto:xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Oliver Haslam
Sent: 18 December 2014 11:29
To: Xerte discussion list
Subject: [Xerte] Re: video not working on mobile devices

Thanks for the feedback, John. 

The server we have xerte installed on is not accessible to public it seems, so the first two link won't work (my mistake). 

The third link should work, though,  but as you say, the video does not play and I cannot work out why.

Cheers
Oli

_____________________________
Oliver Haslam
Learning Technologist
Learning Innovation Unit
Faculty of Environment & Technology
University of the West of England

0117 32 88215
_____________________________

-----Original Message-----
From: xerte-bounces at lists.nottingham.ac.uk [mailto:xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Smith, John
Sent: 18 December 2014 10:50
To: Xerte discussion list
Subject: [Xerte] Re: video not working on mobile devices

Hi Oli,

I'm getting page not found errors on first 2... and on 3rd one the LO loads but on page 2 the mp4 file gives a 404 error...

Regards,

John Smith | Learning Technologist
Room A250, Govan Mbeki Building | School of Health & Life Sciences | Glasgow Caledonian University Cowcaddens Road | Glasgow | G4 0BA

Please address ALL support requests to hlsblt at gcu.ac.uk where one of the School Learning Technologists will pick up the job. This will ensure that all jobs are completed as promptly as possible.
________________________________________
From: xerte-bounces at lists.nottingham.ac.uk [xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Oliver Haslam [Oliver.Haslam at uwe.ac.uk]
Sent: 18 December 2014 10:41
To: Xerte discussion list
Subject: [Xerte] video not working on mobile devices

Hi

For some reason videos in LOs will not play on mobile devices. I'm using the Video page template and working with .mp4 files.
The LOs open OK but when trying to play the videos they just hand. Same result on iphone, ipad and Android Samsung tablet.

For example:
https://xerte.uwe.ac.uk/play.php?template_id=275
https://xerte.uwe.ac.uk/play.php?template_id=276
http://fet.uwe.ac.uk/liu/video_on_ipad_test/index.htm

An ideas how to fix this?

Thanks very much

Oli

_____________________________
Oliver Haslam
Learning Technologist
Learning Innovation Unit<https://share.uwe.ac.uk/sites/fet/liu/Pages/Home.aspx>
Faculty of Environment & Technology
University of the West of England

0117 32 88215
_____________________________

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This message and any attachment are intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to me, and immediately delete it.   Please do not use, copy or disclose the information contained in this message or in any attachment.  Any views or opinions expressed by the author of this email do not necessarily reflect the views of the University of Nottingham.

This message has been checked for viruses but the contents of an attachment may still contain software viruses which could damage your computer system, you are advised to perform your own checks. Email communications with the University of Nottingham may be monitored as permitted by UK legislation.