[Xerte] Re: mp3 files not playing in Xerte object using Firefox

[Alex Ott]

I had a chat with IT/Learning Technologist colleague and we think the issue is with the output file from Blackboard - once Xerte is uploaded to Blackboard it outputs it as x-mpeg, which cannot be recognised by the player in Xerte, looking for an mp3 file in Firefox. Chrome seems to resort to audio/mpeg which is why it works there. We are going to contact Blackboard support to see if we can change the output file without any adverse effects elsewhere in the system; and I will let you know if we can get this to work. As a backup it may be worth to upload the audio files to Soundcloud and provide a link in the RLO for those browser or versions it may experience problems.

From: Alex Ott
Sent: 30 April 2014 10:10
To: 'Xerte list'
Subject: RE: [Xerte] Re: mp3 files not playing in Xerte object using Firefox

Hi

Many thanks for all your suggestions.

The OS is Windows 7 and we created the recording in Camtasia and I produced it as an mp3 so the recording should be fine - I could resave it in Audacity to make sure or record a new one to see if the issue is with the output file from Camtasia.

Thanks, I also can play the file in Firefox from  http://mitchellmedia.co.uk/xot/play_103 so it seems most likely to be the server issue. I will try and talk to IT services "to check the mime type for .mp3 files, possibly changing it to audio/mpeg".

Many thanks, Alex.

From: xerte-bounces at lists.nottingham.ac.uk<mailto:xerte-bounces at lists.nottingham.ac.uk> [mailto:xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Dave Burnett
Sent: 29 April 2014 18:47
To: Xerte list
Subject: [Xerte] Re: mp3 files not playing in Xerte object using Firefox

Firefox started out with such promise....


> From: J.J.Smith at gcu.ac.uk<mailto:J.J.Smith at gcu.ac.uk>
> To: xerte at pgogywebstuff.com<mailto:xerte at pgogywebstuff.com>; xerte at lists.nottingham.ac.uk<mailto:xerte at lists.nottingham.ac.uk>
> Date: Tue, 29 Apr 2014 18:41:28 +0100
> Subject: [Xerte] Re: mp3 files not playing in Xerte object using Firefox
>
> Yes, as Pat says, even in Chrome your mp3 file comes down with a mime type of audio/x-mpeg but Chrome seems to be more forgiving than Firefox.
>
> Either you need to ask your server guys to check the mime type for .mp3 files, possibly changing it to audio/mpeg or it is the actual file itself which is not in mpeg3 format, just renamed as .mp3
>
> Regards,
>
> John Smith | Learning Technologist
> Room A251, Govan Mbeki Building | School of Health & Life Sciences | Glasgow Caledonian University
> Cowcaddens Road | Glasgow | G4 0BA
>
> Please address ALL support requests to hlsblt at gcu.ac.uk<mailto:hlsblt at gcu.ac.uk> where one of the School Learning Technologists will pick up the job. This will ensure that all jobs are completed as promptly as possible.
> ________________________________________
> From: xerte-bounces at lists.nottingham.ac.uk<mailto:xerte-bounces at lists.nottingham.ac.uk> [xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Pat L (pgogy) [xerte at pgogywebstuff.com]
> Sent: 29 April 2014 18:15
> To: Xerte discussion list
> Subject: [Xerte] Re: mp3 files not playing in Xerte object using Firefox
>
> Nerdy but Firefox console says
>
> HTTP "Content-Type" of "audio/x-mpeg" is not supported. Load of media resource https://mybu.bournemouth.ac.uk/bbcswebdav/users/alexott/Xerte/RLO_1and1deploy/media/rlointro.mp3 failed.
>
> So it might be a server problem
>
>
> On Tue, Apr 29, 2014 at 5:54 PM, Dave Burnett <d_b_burnett at hotmail.com<mailto:d_b_burnett at hotmail.com<mailto:d_b_burnett at hotmail.com%3cmailto:d_b_burnett at hotmail.com>>> wrote:
> What OS and version are you running?
> FF may need some updated codec that is not resident on your machine.
>
> Dave
>
> ________________________________
> From: alexott at bournemouth.ac.uk<mailto:alexott at bournemouth.ac.uk<mailto:alexott at bournemouth.ac.uk%3cmailto:alexott at bournemouth.ac.uk>>
> To: Xerte at lists.nottingham.ac.uk<mailto:Xerte at lists.nottingham.ac.uk<mailto:Xerte at lists.nottingham.ac.uk%3cmailto:Xerte at lists.nottingham.ac.uk>>
> Date: Tue, 29 Apr 2014 17:47:29 +0100
> Subject: [Xerte] mp3 files not playing in Xerte object using Firefox
>
>
>
> Hi
>
>
>
> I have downloaded the Xerte toolkits to my PC and created a learning object from it, which I exported (deployment zip), and uploaded into Blackboard https://mybu.bournemouth.ac.uk/bbcswebdav/xid-1737237_1
>
>
>
> Using Firefox 26 and greater, the mp3 recordings on page 2 and 11 are not playing. I am able to play the recordings in the object when using Chrome or IE; and when I previewed the object in the local installation on my PC in Firefox.
>
>
>
> Is there a way to enable the mp3 recordings in Firefox once the Xerte object has been deployed in Blackboard?
>
>
>
> Many thanks, Alex Ott.
>
>
>
>
>
>
>
>
>
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