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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I had a chat with IT/Learning Technologist colleague and we think the issue is with the output file from Blackboard - once Xerte is uploaded to Blackboard it outputs it as </span><span style='font-family:"Calibri","sans-serif"'>x-mpeg, which cannot be recognised by the player in Xerte, looking for an mp3 file in Firefox. Chrome seems to resort to audio/mpeg which is why it works there. We are going to contact Blackboard support to see if we can change the output file without any adverse effects elsewhere in the system; and I will let you know if we can get this to work. As a backup it may be worth to upload the audio files to Soundcloud and provide a link in the RLO for those browser or versions it may experience problems. <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Alex Ott <br><b>Sent:</b> 30 April 2014 10:10<br><b>To:</b> 'Xerte list'<br><b>Subject:</b> RE: [Xerte] Re: mp3 files not playing in Xerte object using Firefox<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Many thanks for all your suggestions. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The OS is Windows 7 and we created the recording in Camtasia and I produced it as an mp3 so the recording should be fine – I could resave it in Audacity to make sure or record a new one to see if the issue is with the output file from Camtasia. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks, I also can play the file in Firefox from <a href="http://mitchellmedia.co.uk/xot/play_103" target="_blank">http://mitchellmedia.co.uk/xot/play_103</a> so it seems most likely to be the server issue. I will try and talk to IT services</span><span style='font-family:"Calibri","sans-serif"'> “to check the mime type for .mp3 files, possibly changing it to audio/mpeg”.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>Many thanks, Alex. </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:xerte-bounces@lists.nottingham.ac.uk">xerte-bounces@lists.nottingham.ac.uk</a> [<a href="mailto:xerte-bounces@lists.nottingham.ac.uk">mailto:xerte-bounces@lists.nottingham.ac.uk</a>] <b>On Behalf Of </b>Dave Burnett<br><b>Sent:</b> 29 April 2014 18:47<br><b>To:</b> Xerte list<br><b>Subject:</b> [Xerte] Re: mp3 files not playing in Xerte object using Firefox<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>Firefox started out with such promise....<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>> From: <a href="mailto:J.J.Smith@gcu.ac.uk">J.J.Smith@gcu.ac.uk</a><br>> To: <a href="mailto:xerte@pgogywebstuff.com">xerte@pgogywebstuff.com</a>; <a href="mailto:xerte@lists.nottingham.ac.uk">xerte@lists.nottingham.ac.uk</a><br>> Date: Tue, 29 Apr 2014 18:41:28 +0100<br>> Subject: [Xerte] Re: mp3 files not playing in Xerte object using Firefox<br>> <br>> Yes, as Pat says, even in Chrome your mp3 file comes down with a mime type of audio/x-mpeg but Chrome seems to be more forgiving than Firefox.<br>> <br>> Either you need to ask your server guys to check the mime type for .mp3 files, possibly changing it to audio/mpeg or it is the actual file itself which is not in mpeg3 format, just renamed as .mp3<br>> <br>> Regards,<br>> <br>> John Smith | Learning Technologist<br>> Room A251, Govan Mbeki Building | School of Health & Life Sciences | Glasgow Caledonian University<br>> Cowcaddens Road | Glasgow | G4 0BA<br>> <br>> Please address ALL support requests to <a href="mailto:hlsblt@gcu.ac.uk">hlsblt@gcu.ac.uk</a> where one of the School Learning Technologists will pick up the job. This will ensure that all jobs are completed as promptly as possible.<br>> ________________________________________<br>> From: <a href="mailto:xerte-bounces@lists.nottingham.ac.uk">xerte-bounces@lists.nottingham.ac.uk</a> [xerte-bounces@lists.nottingham.ac.uk] On Behalf Of Pat L (pgogy) [xerte@pgogywebstuff.com]<br>> Sent: 29 April 2014 18:15<br>> To: Xerte discussion list<br>> Subject: [Xerte] Re: mp3 files not playing in Xerte object using Firefox<br>> <br>> Nerdy but Firefox console says<br>> <br>> HTTP "Content-Type" of "audio/x-mpeg" is not supported. Load of media resource <a href="https://mybu.bournemouth.ac.uk/bbcswebdav/users/alexott/Xerte/RLO_1and1deploy/media/rlointro.mp3">https://mybu.bournemouth.ac.uk/bbcswebdav/users/alexott/Xerte/RLO_1and1deploy/media/rlointro.mp3</a> failed.<br>> <br>> So it might be a server problem<br>> <br>> <br>> On Tue, Apr 29, 2014 at 5:54 PM, Dave Burnett <<a href="mailto:d_b_burnett@hotmail.com%3cmailto:d_b_burnett@hotmail.com">d_b_burnett@hotmail.com<mailto:d_b_burnett@hotmail.com</a>>> wrote:<br>> What OS and version are you running?<br>> FF may need some updated codec that is not resident on your machine.<br>> <br>> Dave<br>> <br>> ________________________________<br>> From: <a href="mailto:alexott@bournemouth.ac.uk%3cmailto:alexott@bournemouth.ac.uk">alexott@bournemouth.ac.uk<mailto:alexott@bournemouth.ac.uk</a>><br>> To: <a href="mailto:Xerte@lists.nottingham.ac.uk%3cmailto:Xerte@lists.nottingham.ac.uk">Xerte@lists.nottingham.ac.uk<mailto:Xerte@lists.nottingham.ac.uk</a>><br>> Date: Tue, 29 Apr 2014 17:47:29 +0100<br>> Subject: [Xerte] mp3 files not playing in Xerte object using Firefox<br>> <br>> <br>> <br>> Hi<br>> <br>> <br>> <br>> I have downloaded the Xerte toolkits to my PC and created a learning object from it, which I exported (deployment zip), and uploaded into Blackboard <a href="https://mybu.bournemouth.ac.uk/bbcswebdav/xid-1737237_1">https://mybu.bournemouth.ac.uk/bbcswebdav/xid-1737237_1</a><br>> <br>> <br>> <br>> Using Firefox 26 and greater, the mp3 recordings on page 2 and 11 are not playing. I am able to play the recordings in the object when using Chrome or IE; and when I previewed the object in the local installation on my PC in Firefox.<br>> <br>> <br>> <br>> Is there a way to enable the mp3 recordings in Firefox once the Xerte object has been deployed in Blackboard?<br>> <br>> <br>> <br>> Many thanks, Alex Ott.<br>> <br>> <br>> <br>> <br>> <br>> <br>> <br>> <br>> <br>> <br>> <br>> [http://www.bournemouth.ac.uk/Images/QueensAwardLogo.jpg]<br>> <br>> BU is a Disability Two Ticks Employer and has signed up to the Mindful Employer charter. Information about the accessibility of University buildings can be found on the BU DisabledGo webpages<<a href="http://www.disabledgo.com/en/org/bournemouth-university">http://www.disabledgo.com/en/org/bournemouth-university</a>><br>> <br>> This email is intended only for the person to whom it is addressed and may contain confidential information. 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Please do not use, copy or disclose the information contained in this message or in any attachment. Any views or opinions expressed by the author of this email do not necessarily reflect the views of the University of Nottingham.<o:p></o:p></p><p>This message has been checked for viruses but the contents of an attachment may still contain software viruses which could damage your computer system, you are advised to perform your own checks. Email communications with the University of Nottingham may be monitored as permitted by UK legislation.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div><br />--
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