[Xerte] Re: Xerte user cannot insert new page (Insert button greyed out)
Julian Prior
j.prior2 at bath.ac.uk
Thu Mar 1 10:23:51 GMT 2012
Hi all - Solved!
For some reason Sue's username was appearing in upper-case within Xerte,
our developer changed it back to lower-case in the User Table and that
fixed it.
thanks for all your help,
Julian P
> Julian Prior <mailto:j.prior2 at bath.ac.uk>
> 29 February 2012 10:34
> Hi Julian/Pat,
>
> Yes, she can make changes to and save her existing projects. I'll get
> our developer to have a look at USER_FILES and get back to you.
>
> many thanks
>
> Julian P
>
>
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> Julian Tenney <mailto:Julian.Tenney at nottingham.ac.uk>
> 29 February 2012 10:09
>
> This sounds like rights for the user on the server.
>
> She can make changes to, and save her existing projects?
>
> Can you see the USER_FILES folder? Are projects getting created in there?
>
> *From:*xerte-bounces at lists.nottingham.ac.uk
> [mailto:xerte-bounces at lists.nottingham.ac.uk] *On Behalf Of *Julian Prior
> *Sent:* 29 February 2012 10:07
> *To:* Xerte discussion list
> *Subject:* [Xerte] Re: Xerte user cannot insert new page (Insert
> button greyed out)
>
> Hi Dave/Julian,
>
> The exact sequence is that Sue logs in ok at our installation URL
> (http://multimedia.bath.ac.uk/xerte/) and sees all of her previously
> created projects. She can edit and play her existing projects fine, no
> problems. If she tries to create a new project from the XOT template,
> however, she cannot Insert new pages (or delete the object as Dave
> pointed out). If she tries to play the object it doesn't generate (see
> attached screenshots).
>
> We have tested this across OS's and browsers and Sue is getting the
> same issue. It only affects her, i.e our other Xerte users don't have
> this problem.
>
> cheers
>
> Julian P
>
>
>
>
> *Dave Burnett* <mailto:d_b_burnett at hotmail.com>
>
> 28 February 2012 19:11
>
> Delete appears similarly greyed out, and I do not see any Objects in
> the panels below.
>
> Can you give the exact sequence to get to this point?
>
> Dave
>
> _______________________________________________
> Xerte mailing list
> Xerte at lists.nottingham.ac.uk <mailto:Xerte at lists.nottingham.ac.uk>
> http://lists.nottingham.ac.uk/mailman/listinfo/xerte
>
> This message and any attachment are intended solely for the addressee
> and may contain confidential information. If you have received this
> message in error, please send it back to me, and immediately delete
> it. Please do not use, copy or disclose the information contained in
> this message or in any attachment. Any views or opinions expressed by
> the author of this email do not necessarily reflect the views of the
> University of Nottingham.
>
> This message has been checked for viruses but the contents of an
> attachment
> may still contain software viruses which could damage your computer
> system:
> you are advised to perform your own checks. Email communications with the
> University of Nottingham may be monitored as permitted by UK legislation.
>
> *Julian Prior* <mailto:j.prior2 at bath.ac.uk>
>
> 28 February 2012 16:34
>
> Hi all, bit of a strange one this.
>
> We have a staff member at Bath who created a bunch of Xerte content in
> XOT for us and then left to work elsewhere temporarily. We are
> presuming her ldap account details were disabled but have now been
> re-enabled as she is now back working for us. She can login to our
> installation fine and can see all of her Xerte material from before.
> She can create a new template fine but when she goes to insert a new
> page type she cannot as the green 'Insert' button is greyed out (see
> attached).
>
> Any idea what this could be?
>
> cheers
>
> Julian
>
> This message and any attachment are intended solely for the addressee
> and may contain confidential information. If you have received this
> message in error, please send it back to me, and immediately delete
> it. Please do not use, copy or disclose the information contained in
> this message or in any attachment. Any views or opinions expressed by
> the author of this email do not necessarily reflect the views of the
> University of Nottingham.
>
> This message has been checked for viruses but the contents of an
> attachment may still contain software viruses which could damage your
> computer system: you are advised to perform your own checks. Email
> communications with the University of Nottingham may be monitored as
> permitted by UK legislation.
>
> _______________________________________________
> Xerte mailing list
> Xerte at lists.nottingham.ac.uk <mailto:Xerte at lists.nottingham.ac.uk>
> http://lists.nottingham.ac.uk/mailman/listinfo/xerte
>
> This message and any attachment are intended solely for the addressee
> and may contain confidential information. If you have received this
> message in error, please send it back to me, and immediately delete
> it. Please do not use, copy or disclose the information contained in
> this message or in any attachment. Any views or opinions expressed by
> the author of this email do not necessarily reflect the views of the
> University of Nottingham.
>
> This message has been checked for viruses but the contents of an
> attachment
> may still contain software viruses which could damage your computer
> system:
> you are advised to perform your own checks. Email communications with the
> University of Nottingham may be monitored as permitted by UK legislation.
>
> --
> -----------------------------------
>
> *Julian Prior*
> e-Learning Technologist
> <http://www.bath.ac.uk/learningandteaching/staff/jprior.php>
> Learning and Teaching Enhancement Office
> Wessex House 5.27
> University of Bath
> Claverton Campus
> BATH
> BA2 7AY
>
> Tel: 01225383864
> Email: j.prior2 at bath.ac.uk <mailto:j.prior2 at bath.ac.uk>
> Twitter: @jpodcaster <https://twitter.com/#%21/jpodcaster>
> Skype: joolsyp
>
> _______________________________________________
> Xerte mailing list
> Xerte at lists.nottingham.ac.uk
> http://lists.nottingham.ac.uk/mailman/listinfo/xerte
>
> This message and any attachment are intended solely for the addressee
> and may contain confidential information. If you have received this
> message in error, please send it back to me, and immediately delete
> it. Please do not use, copy or disclose the information contained in
> this message or in any attachment. Any views or opinions expressed by
> the author of this email do not necessarily reflect the views of the
> University of Nottingham.
>
> This message has been checked for viruses but the contents of an
> attachment
> may still contain software viruses which could damage your computer
> system:
> you are advised to perform your own checks. Email communications with the
> University of Nottingham may be monitored as permitted by UK legislation.
>
> Julian Prior <mailto:j.prior2 at bath.ac.uk>
> 29 February 2012 10:06
> Hi Dave/Julian,
>
> The exact sequence is that Sue logs in ok at our installation URL
> (http://multimedia.bath.ac.uk/xerte/) and sees all of her previously
> created projects. She can edit and play her existing projects fine, no
> problems. If she tries to create a new project from the XOT template,
> however, she cannot Insert new pages (or delete the object as Dave
> pointed out). If she tries to play the object it doesn't generate (see
> attached screenshots).
>
> We have tested this across OS's and browsers and Sue is getting the
> same issue. It only affects her, i.e our other Xerte users don't have
> this problem.
>
> cheers
>
> Julian P
>
>
>
>
> _______________________________________________
> Xerte mailing list
> Xerte at lists.nottingham.ac.uk
> http://lists.nottingham.ac.uk/mailman/listinfo/xerte
>
> This message and any attachment are intended solely for the addressee
> and may contain confidential information. If you have received this
> message in error, please send it back to me, and immediately delete
> it. Please do not use, copy or disclose the information contained in
> this message or in any attachment. Any views or opinions expressed by
> the author of this email do not necessarily reflect the views of the
> University of Nottingham.
>
> This message has been checked for viruses but the contents of an
> attachment
> may still contain software viruses which could damage your computer
> system:
> you are advised to perform your own checks. Email communications with the
> University of Nottingham may be monitored as permitted by UK legislation.
>
> Dave Burnett <mailto:d_b_burnett at hotmail.com>
> 28 February 2012 19:11
> Delete appears similarly greyed out, and I do not see any Objects in
> the panels below.
>
> Can you give the exact sequence to get to this point?
>
> Dave
>
>
>
> _______________________________________________
> Xerte mailing list
> Xerte at lists.nottingham.ac.uk
> http://lists.nottingham.ac.uk/mailman/listinfo/xerte
>
> This message and any attachment are intended solely for the addressee
> and may contain confidential information. If you have received this
> message in error, please send it back to me, and immediately delete
> it. Please do not use, copy or disclose the information contained in
> this message or in any attachment. Any views or opinions expressed by
> the author of this email do not necessarily reflect the views of the
> University of Nottingham.
>
> This message has been checked for viruses but the contents of an
> attachment
> may still contain software viruses which could damage your computer
> system:
> you are advised to perform your own checks. Email communications with the
> University of Nottingham may be monitored as permitted by UK legislation.
>
> Julian Prior <mailto:j.prior2 at bath.ac.uk>
> 28 February 2012 16:34
> Hi all, bit of a strange one this.
>
> We have a staff member at Bath who created a bunch of Xerte content in
> XOT for us and then left to work elsewhere temporarily. We are
> presuming her ldap account details were disabled but have now been
> re-enabled as she is now back working for us. She can login to our
> installation fine and can see all of her Xerte material from before.
> She can create a new template fine but when she goes to insert a new
> page type she cannot as the green 'Insert' button is greyed out (see
> attached).
>
> Any idea what this could be?
>
> cheers
>
> Julian
>
> This message and any attachment are intended solely for the addressee
> and may contain confidential information. If you have received this
> message in error, please send it back to me, and immediately delete
> it. Please do not use, copy or disclose the information contained in
> this message or in any attachment. Any views or opinions expressed by
> the author of this email do not necessarily reflect the views of the
> University of Nottingham.
>
> This message has been checked for viruses but the contents of an
> attachment may still contain software viruses which could damage your
> computer system: you are advised to perform your own checks. Email
> communications with the University of Nottingham may be monitored as
> permitted by UK legislation.
>
> _______________________________________________
> Xerte mailing list
> Xerte at lists.nottingham.ac.uk
> http://lists.nottingham.ac.uk/mailman/listinfo/xerte
>
> This message and any attachment are intended solely for the addressee
> and may contain confidential information. If you have received this
> message in error, please send it back to me, and immediately delete
> it. Please do not use, copy or disclose the information contained in
> this message or in any attachment. Any views or opinions expressed by
> the author of this email do not necessarily reflect the views of the
> University of Nottingham.
>
> This message has been checked for viruses but the contents of an
> attachment
> may still contain software viruses which could damage your computer
> system:
> you are advised to perform your own checks. Email communications with the
> University of Nottingham may be monitored as permitted by UK legislation.
>
--
-----------------------------------
Julian Prior
e-Learning Technologist
<http://www.bath.ac.uk/learningandteaching/staff/jprior.php>
Learning and Teaching Enhancement Office
Wessex House 5.27
University of Bath
Claverton Campus
BATH
BA2 7AY
Tel: 01225383864
Email: j.prior2 at bath.ac.uk <mailto:j.prior2 at bath.ac.uk>
Twitter: @jpodcaster <https://twitter.com/#%21/jpodcaster>
Skype: joolsyp
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