[Xerte] Error: The model data has failed to load

[REES C.A.]

Hi there,

 

I am an Online Learning Technologist based at Swansea University.

 

I wonder if you can help me with an error I keep getting with Xerte 2.17
since I have changed computers.   

 

When trying to add a page wizard I go through the procedure i.e.

 

Select the Interface icon > Select "Templates" > then select the
required wizard > Create a New folder within the "pages" folder > Select
OK > Then "Open Wizard" 

 

I then get this error message:

 

"Error: The model data has failed to load"

 

I wonder if this a problem other people have had and whether anyone
knows what I can do to fix the issue.  I am running Windows 7.  My
colleague is running exactly same operating system and machine but has
no problems.  I have tried uninstalling and re-installing but to no
success.

 

I would be very grateful for any advice.

 

Cheers

 

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