<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi there,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I am an Online Learning Technologist based at Swansea University.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I wonder if you can help me with an error I keep getting with Xerte 2.17 since I have changed computers. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>When trying to add a page wizard I go through the procedure i.e.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Select the Interface icon > Select “Templates” > then select the required wizard > Create a New folder within the “pages” folder > Select OK > Then “Open Wizard” <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I then get this error message:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b>“Error: The model data has failed to load”<o:p></o:p></b></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I wonder if this a problem other people have had and whether anyone knows what I can do to fix the issue. I am running Windows 7. My colleague is running exactly same operating system and machine but has no problems. I have tried uninstalling and re-installing but to no success.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I would be very grateful for any advice.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Cheers<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>