[Astro] [CAPT] Fwd: [UoN IT Service Status Page] - Multiple systems - unavailable - Incident Updated

[Phil Parry]

Hi all,

Things should be back to normal today, please let me and/or the helpdesk 
know of any lingering issues.

Cheers

Phil P


-------- Forwarded Message --------
Subject: 	[UoN IT Service Status Page] - Multiple systems - unavailable 
- Incident Updated
Date: 	Thu, 23 Jan 2025 10:36:34 +0000
From: 	do-not-reply at statushub.io
Reply-To: 	do-not-reply at statushub.io
To: 	phil.parry at nottingham.ac.uk



Uon it service status page 
<https://status.nottingham.ac.uk/?utm_source=notification&utm_medium=email>
Incident Update Details

Multiple systems - unavailable - Identified

Incident start: 22/01/2025 10:45AM GMT
Incident update: 23/01/2025 10:34AM GMT
Elapsed time: about 24 hours

The power issue in the main data centre that impacted services yestoday 
has now been resolved. Most applications and services are now fully 
operational, including Moodle and Examsys, and we continue to restore 
the remaining items as a priority.

Services Affected

• 	[Remote Access] VPN connection

• 	[Student systems] Moodle

• 	[Student systems] ExamSys Online Exams

• 	[Student systems] Echo 360 Lecture Capture

• 	[Student systems] Exam timetables

• 	[Student systems] Timetabling

• 	[Student systems] Nightline

• 	[Network] Wired data network

• 	[Network] Wireless network

• 	[Network] Telephone Network

• 	[Network] Internet access

• 	[Email] Email

• 	[File Store] Shared file store

• 	[File Store] Research file store

• 	[File Store] Personal file store

• 	[Facilities systems] Legend - Sports system

• 	[Facilities systems] Building Management System

• 	[Other] BPM - Business processes

• 	[Other] Workspace


Previous updates

Identified - 22/01/2025 06:00PM GMT

The power issue in the main data centre that has impacted services today 
has now been resolved. We are now in the process of restoring access to 
the affected services, but expect that this will con...

Identified - 22/01/2025 04:10PM GMT

⋮
Identified - 22/01/2025 10:45AM GMT

Multiple systems including Examsys, Moodle and networks in some 
locations are currently unavailable due to an incident. A response and 
solution to this is under urgent investigation.

Visit the incident page 
<https://status.nottingham.ac.uk/incidents/667248?utm_source=notification&utm_medium=email> 

Visit the UoN IT Service Status Page hub page 
<https://status.nottingham.ac.uk/?utm_source=notification&utm_medium=email>

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