[Xerte] Re: Names go missing from user profiles (Xerte 1.8)

[Julian Tenney]

I have a feeling that if this were a bug in the software, we would have heard of it before, and I'm not sure we have. Are you able to put any time into trying to identify what happens to make the names disappear? Can you associate it with any particular action? Are the names from any particular group of users, or random? Do they all disappear together, or over time? Something must be causing it, but we need to try and find out what...

From: xerte-bounces at lists.nottingham.ac.uk [mailto:xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Linda Pan
Sent: 06 March 2014 13:06
To: xerte at pgogywebstuff.com; Xerte discussion list
Subject: [Xerte] Re: Names go missing from user profiles (Xerte 1.8)

Hi,
Just to add we are not using Kerberos/customised code.

The authetication setting in config.php is LDAP:
   $xerte_toolkits_site->authentication_method = 'Ldap';

And the server we connect to is ActiveDirectory.

In the database, the  sitedetails.integration_config_path value is empty.
ldap.ldap_filter is 'cn='
ldap.ldap_filter_attr  Is 'sAMAccountName'


We are running version 1.8 rather 2.0 because we couldn't make version 2.0 work with our existing templates.

Thanks,

Linda

Linda Pan
Web Team, IT Services,
Birkbeck, University of London,
Egmont House, Tavistock Place,
WC1H 9SF
020 7380 3188
l.pan at bbk.ac.uk<mailto:l.pan at bbk.ac.uk>

From: xerte-bounces at lists.nottingham.ac.uk<mailto:xerte-bounces at lists.nottingham.ac.uk> [mailto:xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Pat L (pgogy)
Sent: 05 March 2014 18:31
To: Xerte discussion list
Subject: [Xerte] Re: Names go missing from user profiles (Xerte 1.8)

Hi Linda,

The names are usually populated via logging in. From recollection Birkbeck aren't using LDAP but some kerberos code they wrote themselves?

If this data isn't returned via the query, then when log in occurs I think it may wipe out the details entered. Could possibly be a simple fix code wise but could also be something up with the authentication code.

Hope this helps

Pat

On Wed, Mar 5, 2014 at 6:22 PM, Linda Pan <L.Pan at bbk.ac.uk<mailto:L.Pan at bbk.ac.uk>> wrote:
Hi all,
We have an issue here at Birkbeck with Xerte 1.8.

When logged in as Admin, and checking the 'Users' list, there are a
number of entries where the names have disappeared, leaving only the
'View' link. Under User, most accounts have the name and then a link
"View", which displays the ID number, first name , surname  and
username. But on our installation some accounts have the fields for
First name and Surname empty and consequently it is difficult to find
users or the templates that belong to users. We've tried re-adding the
names several times, but they go missing again.

Did anybody experience anything similar and know how to fix this?
Any help or hints in the right direction would be very much appreciated.

Kind regards

Linda Pan



Web Team, IT Services,
Birkbeck, University of London,
Egmont House, Tavistock Place,
WC1H 9SF
l.pan at bbk.ac.uk<mailto:l.pan at bbk.ac.uk>



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