[Xerte] Re: Names go missing from user profiles (Xerte 1.8)

Julian Tenney Julian.Tenney at nottingham.ac.uk
Thu Mar 6 12:39:34 GMT 2014

I would recommend upgrading to the latest code. Back up your database, and then upgrade: 1.8 is pretty old now, a lot has been added / fixed since then. It's hard for us to support an old version, especially if it's been changed / customised? It would be good to get the application to a known state, i.e. running the latest code, and see if that fixes it. If you're running the latest code and the problem still exists we have a much better chance of finding and fixing the problem,


-----Original Message-----
From: xerte-bounces at lists.nottingham.ac.uk [mailto:xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Linda Pan
Sent: 05 March 2014 18:23
To: xerte at lists.nottingham.ac.uk
Subject: [Xerte] Names go missing from user profiles (Xerte 1.8)

Hi all,
We have an issue here at Birkbeck with Xerte 1.8.

When logged in as Admin, and checking the 'Users' list, there are a number of entries where the names have disappeared, leaving only the 'View' link. Under User, most accounts have the name and then a link "View", which displays the ID number, first name , surname  and username. But on our installation some accounts have the fields for First name and Surname empty and consequently it is difficult to find users or the templates that belong to users. We've tried re-adding the names several times, but they go missing again.

Did anybody experience anything similar and know how to fix this?
Any help or hints in the right direction would be very much appreciated.

Kind regards

Linda Pan

Web Team, IT Services,
Birkbeck, University of London,
Egmont House, Tavistock Place,
l.pan at bbk.ac.uk

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