[Xerte] Re: The project data has not loaded.

[John Bijnens]

Hi,

I did a quick nameserver lookup.
Apparently uwe.ac.uk resolves, but xerte.uwe.ac.uk doesn't.
So it seems it is only known to an internal nameserver.
What you could try when you on the campus is the following
Open a command prompt (cmd.exe) and type
nslookup resolves.uwe.ac.uk
The result should be an ip-address.
Something similar to

Enter this ip-address in your browser
https://ip-address/
If it isn't blocked at another level than the nameserver and doesn't have a non-routable address you should be able to access it.

Best regards,

    John Bijnens

On 12/03/2015 12:12, Smith, John wrote:
> I think your server isn't available outside your network... those LOs don't load...
>
> Regards,
>
> John Smith | Learning Technologist
> Room A250, Govan Mbeki Building | School of Health & Life Sciences | Glasgow Caledonian University
> Cowcaddens Road | Glasgow | G4 0BA
>
> Please address ALL support requests to hlsblt at gcu.ac.uk where one of the School Learning Technologists will pick up the job. This will ensure that all jobs are completed as promptly as possible.
> ________________________________________
> From: xerte-bounces at lists.nottingham.ac.uk [xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Julian Tenney [Julian.Tenney at nottingham.ac.uk]
> Sent: 12 March 2015 11:01
> To: Xerte discussion list
> Subject: [Xerte] Re: The project data has not loaded.
>
> There is a problem, I’m not sure it is xerte related:
>
> [cid:image001.png at 01D05CB3.D978FA30]
>
> From: xerte-bounces at lists.nottingham.ac.uk [mailto:xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Oliver Haslam
> Sent: 12 March 2015 10:54
> To: xerte at lists.nottingham.ac.uk
> Subject: [Xerte] The project data has not loaded.
>
> Hi
>
> When I try to play LOs in any browser other than Firefox (using the downloaded deployment zip) I get a message in the browser saying “The project data has not loaded.” This occurs on desktop machines and the Android tablets I ultimately want to deploy the LOs on.
>
> I’m happy just to use Firefox on the tablet, the problem (which may be related?) is that only the first two videos chosen (whichever two I choose of the four available, it doesn’t matter) will play. Subsequent videos just hang and when I return to the videos that worked a moment earlier they hang too.
>
> These are the LOs I’m working on:
> https://xerte.uwe.ac.uk/play.php?template_id=314
> https://xerte.uwe.ac.uk/play.php?template_id=303
>
> Any suggestions?
>
> Thanks
> Oli
>
> _____________________________
> Oliver Haslam
> Learning Technologist
> Learning Innovation Unit<https://share.uwe.ac.uk/sites/fet/liu/Pages/Home.aspx>
> Faculty of Environment & Technology
> University of the West of England
>
> 0117 32 88215
> _____________________________
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