[Xerte] Re: xot data disappearing

[Julian Tenney]

>Also just fyi – I’ve checked and they weren’t pasting from MS office, the last set of edits were mainly youtube pages.

Do you know which ones? Can you replicate it?

From: xerte-bounces at lists.nottingham.ac.uk [mailto:xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Loughlin, Colin
Sent: 09 May 2013 14:55
To: Xerte discussion list
Subject: [Xerte] Re: xot data disappearing

Hi Julian – thanks for the reply – we did manage to recover a previous in-tact version of the files.

I’m not sure if this is what you meant, but I’ve attached the before and after failure xml files, if that’s any use to you for debugging.

Also just fyi – I’ve checked and they weren’t pasting from MS office, the last set of edits were mainly youtube pages.

Thanks again, Colin

From: Julian Tenney [mailto:Julian.Tenney at nottingham.ac.uk]
Sent: 09 May 2013 11:48
To: Xerte discussion list
Subject: [Xerte] Re: xot data disappearing

Hi,

This is always bad news. Happily it doesn’t seem to be happening often. From time to time it happens here as well, and almost every time it is because people are pasting in text from MSOffice or elsewhere that carries unseen formatting that breaks the XML, as much as we try and protect it. There is better error handling code in there now than the early days so if you upgrade it may improve – of course, if it’s a rare occurrence, it’s hard to tell.

We do test to see if the xml is well formed, and prevent it being saved if it isn’t, but I think from time to time things do slip though, and when this happens no one can tell us exactly what they were doing when it broke. We hear ‘well, I, er, dunno, but it was working one minute, and not the next… pardon? Paste form word, no, I don’t think so, er, shouldn’t I do that then, oh, I didn’t know that…’ etc, so it’s hard to replicate things and prevent them happening again.

If it happens, the first thing to look at is whether data and preview.xml files are the same. If they are, there’s probably not much you can do about it, but try and see if the xml file contains more info than they are seeing in the editor. If so, some of it might be able to be rescued.

If they are different, you can restore to the last good published place. If you can catch a real example I’d love to see it, because this is about the worst thing that can happen, and it shouldn’t be possible.

Julian





From: xerte-bounces at lists.nottingham.ac.uk<mailto:xerte-bounces at lists.nottingham.ac.uk> [mailto:xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Loughlin, Colin
Sent: 09 May 2013 10:06
To: 'Xerte discussion list'
Subject: [Xerte] xot data disappearing

Hi – apologies if this has already been covered, but I have now had several incidents of data disappearing from Xerte objects and wondered if this was a known problem, and/or what the solutions might be.

It happens infrequently (4/5 times over the last two versions that we have had installed during the last couple of years), we’re currently on version 1.7.

I think what happens is that data gets corrupted/lost during the saving process. For example the most recent case the LO was about 40 pages and was saved normally, but when we went to open it again it contained only 29 pages.

Thanks,
Colin Loughlin
CMALT FHEA
Kingston University



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