[Xerte] Re: IE bug

Smith, John J.J.Smith at gcu.ac.uk
Sat Jul 27 14:27:45 BST 2013 

Thanks Nick,

Thanks for persevering with this... I know its bound to be frustrating you. I'm sure we'll get there in the end...

Our installer appears to be 1 part that is letting us down just now and we know it needs attention. Lately some 'bugs' that have been identified by people on the list have actually turned out to be caused by server/webhost 'features' that we've not been able to detect and that have modified the behaviour of the code. Glad your IT team appear to have solved your initial troubles though...

The v1.9 release didn't have all the html5 page models complete; v2 does and they've been completely tested so shouldn't have many bugs left - what your seeing appears at present to be restricted to your install so is a bit strange. Its unfortunate (and confusing) that the transition from v1.9 to v2 has actually broken a single page for you....

Its possible that a file on your install was corrupted in some way during install so i think the next test might have to be removing and installing a complete folder in your install to see if that fixes your problem - will advise next week subject to further updates from the list...

Regards

John Smith
Learning Technologist
School of Health and Life Sciences

Sent from Samsung Galaxy SII



"Sheppard, Nick" <N.E.Sheppard at leedsmet.ac.uk> wrote:


Hi John

I can try to get more details from the colleague that did the install. Not sure if relevant but html5 didn't work at all after initial install (on Thursday). I posted in bewilderment but seemed to have rectified itself by Friday morning with only change AFAIK being server briefly shut down for a snap shot. Might it be some idiosyncrasy at our end? Not terribly systematic so far but I did try a variety of page types but only accordion appears affected so far. An LO created on buggy install exported/imported to my 1.9 also works fine on IE8...

Nick

________________________________________
From: xerte-bounces at lists.nottingham.ac.uk [xerte-bounces at lists.nottingham.ac.uk] on behalf of Smith, John [J.J.Smith at gcu.ac.uk]
Sent: 27 July 2013 13:37
To: Xerte discussion list; xerte-dev at lists.nottingham.ac.uk
Subject: [Xerte] Re: IE bug

Ahh wait, the Nottingham install appears to still be v1.9  and that has been confirmed to work by Nick...

This page has an accordion and is v2 latest revision so if people with Win7/IE8 (unlikely) or Vista/IE8 or XP/IE8 can test then i'd be very grateful http://xerte.smitcher.com/play.php?template_id=6

Regards,

John Smith | Learning Technologist
Room A251, Govan Mbeki Building | School of Health & Life Sciences | Glasgow Caledonian University
Cowcaddens Road | Glasgow | G4 0BA
________________________________________
From: xerte-bounces at lists.nottingham.ac.uk [xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Smith, John [J.J.Smith at gcu.ac.uk]
Sent: 27 July 2013 12:27
To: Xerte discussion list
Subject: [Xerte] Re: IE bug

Cheers Dave,

Yeah, I'm at a bit of a loss just now... Nick's install is really close to latest trunk, something like R1047 (we're only at R1067 right now...), so it's not that old...

Regards,

John Smith | Learning Technologist
Room A251, Govan Mbeki Building | School of Health & Life Sciences | Glasgow Caledonian University
Cowcaddens Road | Glasgow | G4 0BA
________________________________________
From: xerte-bounces at lists.nottingham.ac.uk [xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Dave Burnett [d_b_burnett at hotmail.com]
Sent: 27 July 2013 12:11
To: Xerte list
Subject: [Xerte] Re: IE bug

IE 8.0.6001.19443
Win Vista 6.0 Build 6002 SP2

Functions as expected.



From: J.J.Smith at gcu.ac.uk
To: xerte at lists.nottingham.ac.uk
Date: Sat, 27 Jul 2013 11:49:20 +0100
Subject: [Xerte] Re: IE bug


Hi Nick,

Ok, i've had a look at this this morning and I can't reproduce it on IE8 so i'm very confused...

I don't have IE8 installed but used BrowserStack.com, as I always do, for backward compatibility testing, which i've always found very reliable. I've also tried locally on IE10 (but using the dev tools to force IE8 mode).

I've attached the screenshots to to show you - I tested IE8 in both XP and Win7 on BrowserStack (only the Win7/IE8 screenshot attached) and locally on Win7/IE10[IE8 Mode] and I can't reproduce and it seems that the code is working...

So, I'm throwing this back out to the community - does anyone have XP/IE8 or Win7/IE8 and could test this and try to reproduce the collapsed accordion view that Nick is experiencing? You can use this to try http://www.nottingham.ac.uk/toolkits/play_560?page=24

Thanks in advance!!

Regards,

John Smith | Learning Technologist
Room A251, Govan Mbeki Building | School of Health & Life Sciences | Glasgow Caledonian University
Cowcaddens Road | Glasgow | G4 0BA
________________________________________
From: xerte-bounces at lists.nottingham.ac.uk [xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Smith, John [J.J.Smith at gcu.ac.uk]
Sent: 26 July 2013 19:04
To: xerte at lists.nottingham.ac.uk
Subject: [Xerte] Re: IE bug

Ok. Be in touch early next week.

Regards

John Smith
Learning Technologist
School of Health and Life Sciences

Sent from Samsung Galaxy SII


"Sheppard, Nick" <N.E.Sheppard at leedsmet.ac.uk> wrote:


Well the whole accordion is pretty much permanently collapsed...no pane visible and tabs inactive.
________________________________________
From: xerte-bounces at lists.nottingham.ac.uk [xerte-bounces at lists.nottingham.ac.uk] on behalf of Smith, John [J.J.Smith at gcu.ac.uk]
Sent: 26 July 2013 18:15
To: xerte at lists.nottingham.ac.uk
Subject: [Xerte] Re: IE bug

Hi Nick

No worries. That would be ideal i think  we can cope without... i already have an idea of what needs patching to fix the issue...

Just to be 100% sure i have identified the issue - it is the collapsed accordion, not taking up the full height of the window that is the issue, in ie only?

Regards

John Smith
Learning Technologist
School of Health and Life Sciences

Sent from Samsung Galaxy SII



"Sheppard, Nick" <N.E.Sheppard at leedsmet.ac.uk> wrote:


Hi John

Unfortunately it's not public...I'd need to speak to our infrastructure folk next week but unlikely to be a priority for them!

Nick

________________________________________
From: xerte-bounces at lists.nottingham.ac.uk [xerte-bounces at lists.nottingham.ac.uk] on behalf of Smith, John [J.J.Smith at gcu.ac.uk]
Sent: 26 July 2013 17:06
To: Xerte discussion list
Subject: [Xerte] Re: IE bug

Hi Nick,

No apology necessary - we're delighted when our users find bugs and tell us about them so that we can fix them for all - any misunderstanding was mostly my fault for not listening properly!!

I doubt those tags that you've spotted have caused this although I can see why you might think that as they are a big change from what was there before - as you can see from the revisions over 450 code changes have gone on between those two versions so it's highly likely that something has been missed when updating the preview versions (v1.9) to the final page models...

What would really help would be to have access to an LO (if that server is public) that exhibits this problem so that I might try to trace the issue. If you are able to give me access to than then you can email off list. Alternatively, I'll see what I can come up with by trial and error...

Thanks again for your patience and I'll be in touch...

Regards,

John Smith
Learning Technologist
School of Health & Life Sciences
Glasgow Caledonian University


-----Original Message-----
From: xerte-bounces at lists.nottingham.ac.uk [mailto:xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Sheppard, Nick
Sent: Friday, July 26, 2013 4:51 PM
To: Xerte discussion list
Subject: [Xerte] Re: IE bug

Screenshots both Chrome which is fine but version on left doesn't render properly in IE8. See earlier screenshot. Would dig it out but on mobile now!

Thanks for help and sorry not to be clear

Nick
________________________________________
From: xerte-bounces at lists.nottingham.ac.uk [xerte-bounces at lists.nottingham.ac.uk] on behalf of Smith, John [J.J.Smith at gcu.ac.uk]
Sent: 26 July 2013 16:34
To: Xerte discussion list
Subject: [Xerte] Re: IE bug

Ah ok, sorry, I understand now, the code was changed in order to allow IE9 and 10 to render HTML5 which it doesn’t inv1.9 as it only runs in IE8 compatibility mode – so it’s possible things could be different…

I’m looking at the screenshots though so wondering what it is that you can see that I can’t that is not rendering properly? I can only see the scrollbar difference?

Regards,

John Smith
Learning Technologist
School of Health & Life Sciences
Glasgow Caledonian University

From: xerte-bounces at lists.nottingham.ac.uk [mailto:xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Sheppard, Nick
Sent: Friday, July 26, 2013 4:24 PM
To: Xerte discussion list
Subject: [Xerte] Re: IE bug

Hi John

XOT 2.0 (svn r1057) is the one installed for me at the University and is displaying the code…but this is also the one not rendering correctly in IE8 which is confounding me.

My own install renders OK in IE8 (though no header code) and is - Xerte Online Toolkits v1.9 (from SVN rev 601 http://code.google.com/p/xerteonlinetoolkits)

Nick


From: xerte-bounces at lists.nottingham.ac.uk<mailto:xerte-bounces at lists.nottingham.ac.uk> [mailto:xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Smith, John
Sent: 26 July 2013 16:09
To: Xerte discussion list
Subject: [Xerte] Re: IE bug

Hi Nick,

Check the version of the one that is displaying the code… it is not optional in any way, it is hardwired into the template so the two installs must be at different revisions…

Regards,

John Smith
Learning Technologist
School of Health & Life Sciences
Glasgow Caledonian University

From: xerte-bounces at lists.nottingham.ac.uk<mailto:xerte-bounces at lists.nottingham.ac.uk> [mailto:xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Sheppard, Nick
Sent: Friday, July 26, 2013 3:54 PM
To: Xerte discussion list
Subject: [Xerte] Re: IE bug

Thanks John

IE v 8.0 and XOT 2.0 (svn r1057)

Screenshot attached…apologies but actually missing header code on my install (which works) not institutional.

Nick




From: xerte-bounces at lists.nottingham.ac.uk<mailto:xerte-bounces at lists.nottingham.ac.uk> [mailto:xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Smith, John
Sent: 26 July 2013 15:43
To: Xerte discussion list
Subject: [Xerte] Re: IE bug

Hi Nick,

What version of IE are you using and what Revision of xot (you can find that at /version.txt)?

I tested the player in IE6-10 recently and didn’t identify any problems with the new header code, but this was only added recently so you may not have it yet, if you get the XOT v2 update package on the Community Website then it is in…

For information,  IE conditionals should only be adding some classes to those IE versions that may require CSS patching, but I’ve only added them up until IE9 I think. IE10 has always been rendering the LOs fine as far as I’m aware.

To force IE10 standards mode, the correct DOCTYPE tag is as you specified, <!DOCTYPE html>  (see http://msdn.microsoft.com/en-us/hh779632.aspx)

Regards,

John Smith
Learning Technologist
School of Health & Life Sciences
Glasgow Caledonian University

From: xerte-bounces at lists.nottingham.ac.uk<mailto:xerte-bounces at lists.nottingham.ac.uk> [mailto:xerte-bounces at lists.nottingham.ac.uk] On Behalf Of Sheppard, Nick
Sent: Friday, July 26, 2013 3:12 PM
To: xerte at lists.nottingham.ac.uk<mailto:xerte at lists.nottingham.ac.uk>
Subject: [Xerte] IE bug

Think I’ve spotted what’s causing my IE bug… [If IE] statements are missing from <!DOCTYPE html>

Any idea why?

Thanks

Nick





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Glasgow Caledonian University is a registered Scottish charity, number SC021474

Winner: Times Higher Education’s Widening Participation Initiative of the Year 2009 and Herald Society’s Education Initiative of the Year 2009.
http://www.gcu.ac.uk/newsevents/news/bycategory/theuniversity/1/name,6219,en.html

Winner: Times Higher Education’s Outstanding Support for Early Career Researchers of the Year 2010, GCU as a lead with Universities Scotland partners.
http://www.gcu.ac.uk/newsevents/news/bycategory/theuniversity/1/name,15691,en.html

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