[Xerte-dev] FW: xerte using Citrix

[Julian Tenney]

Any idea? Citrix? Or the browser? Maybe related to the Mac thing you fixed John?

From: A list to facilitate and support teachers using Xerte Online Toolkits [mailto:XERTEFORTEACHERS at JISCMAIL.AC.UK] On Behalf Of Bardell Jason
Sent: 18 June 2013 10:31
To: XERTEFORTEACHERS at JISCMAIL.AC.UK
Subject: xerte using Citrix

Hello

We are using Citrix servers and having a few issues with XOT 2.0;

1.      When we go to 'import media' on any page type the browser pop up box doesn't appear & we are unable to upload any pictures or files.
2.      In addition to this since upgrading to XOT 2.0 when we go to publish changes made to the content, the pop up box 'upload successful' does not appear and changes are not saved.
3.      When we can add pictures in hot spot pages they don't appear very big regardless if they were 800x600 or 2000x2000 is this intentional as we would like to upload a number of detailed images for learners to interact with.

I have spoken to our IS department who seem stumped on this. We have changed IE9 (our only allowed browser) settings to allow pop ups, changed internet options - browsing history to 'every time I visit this page' but still the above doesn't work going through our thin clients that use our citrix server. What is more confusing, is that If I connect one of our laptops to our citrix, the above (1&2) works. Alas we don't have enough laptops for our content editors. Has anyone else using citrix had these problems & know how to overcome them?

Thank you

Jason Bardell
Kent Fire & Rescue Service



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