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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi Naveed <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>sorry I'm really swamped at the moment with prep for the conference on Thursday and not sure what you mean by that statement. Hopefully someone else will have time to advise.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Ron<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Naveed Hashmi [mailto:Naveed.Hashmi@bristol.ac.uk] <br><b>Sent:</b> 12 April 2016 13:36<br><b>To:</b> Ron Mitchell<br><b>Cc:</b> Xerte discussion list<br><b>Subject:</b> Re: [Xerte] Error message when playing/publishing content of type Text<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>HI Ron<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Switching to debug logging did not help and I've also upgraded to v3.2 without issues during the installation ... but the problem persists.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Any help appreciated. <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Thanks,<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Naveed<o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On 12 April 2016 at 10:53, Naveed Hashmi <<a href="mailto:Naveed.Hashmi@bristol.ac.uk" target="_blank">Naveed.Hashmi@bristol.ac.uk</a>> wrote:<o:p></o:p></p><div><p class=MsoNormal>Hi Ron,<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>The following should work : <a href="https://xerte.bris.ac.uk/XerteError.mp4" target="_blank">https://xerte.bris.ac.uk/XerteError.mp4</a><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>This is impacting the Text pages, and also certain Media, e.g. Advanced Images/Graphics, Sound, however PDF's ad Morph Images are fine. Charts are also OK, haven't checked others.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Apache access log shows status 500 error ..<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><div><p class=MsoNormal><?xml version="1.0"?><o:p></o:p></p></div><div><p class=MsoNormal><learningObject editorVersion="3" targetFolder="Nottingham" name="Text content" language="" navigation="Linear" textSize="12" theme="default" displayMode="default" responsive="true"/><o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal> "POST /editor/upload.php HTTP/1.1" 500 - "<a href="https://xerte-beta.bris.ac.uk/edithtml.php?template_id=21" target="_blank">https://xerte-beta.bris.ac.uk/edithtml.php?template_id=21</a>"<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I would *prefer* not to go to the latest release, unless the issue I have is a known issue. That said, I can see you guys have been busy on rectifying bugs, and making improvements in 3.2 :-<o:p></o:p></p></div><div><p class=MsoNormal><a href="http://xerte.org.uk/xertetoolkits_3.2_ChangeLog.html" target="_blank">http://xerte.org.uk/xertetoolkits_3.2_ChangeLog.html</a><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Is there any way to increase the log levels to something more detailed, e.g. 'debug' mode?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Thanks<o:p></o:p></p></div><div><p class=MsoNormal><span style='color:#888888'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='color:#888888'>Naveed<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='color:#888888'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='color:#888888'><o:p> </o:p></span></p></div></div><div><div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On 12 April 2016 at 08:18, Ron Mitchell <<a href="mailto:ronm@mitchellmedia.co.uk" target="_blank">ronm@mitchellmedia.co.uk</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi it doesn't look like your video and install is available externally?</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Is it just the text pages that aren't working or all pages? It would be very strange if it was just the text pages.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Check permissions on the USER-FILES folder in particular.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>BTW 3.2 was officially released yesterday in advance of #xerte16 this week so you might want to try again with that and be sure to follow the prompts and any warnings on the set-up pages.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>HTH</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Ron</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:xerte-bounces@lists.nottingham.ac.uk" target="_blank">xerte-bounces@lists.nottingham.ac.uk</a> [mailto:<a href="mailto:xerte-bounces@lists.nottingham.ac.uk" target="_blank">xerte-bounces@lists.nottingham.ac.uk</a>] <b>On Behalf Of </b>Naveed Hashmi<br><b>Sent:</b> 11 April 2016 16:28<br><b>To:</b> Xerte discussion list<br><b>Subject:</b> [Xerte] Error message when playing/publishing content of type Text</span><o:p></o:p></p></div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi,<o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I've installed the latest release of Xerte on dev server, BUT when adding content of type 'Text' to a project, e.g. Bullets, Plain Text etc, a pop-up error message displays in the browser. There are no errors showing the logs at the server end.<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>See video clip below, any clues as to how I can resolve this?<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a href="https://xerte-beta.bris.ac.uk/XerteError.mp4" target="_blank">https://xerte-beta.bris.ac.uk/XerteError.mp4</a><o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Naveed<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div><pre> <o:p></o:p></pre><pre> <o:p></o:p></pre><pre> <o:p></o:p></pre></div></div><pre>This message and any attachment are intended solely for the addressee<o:p></o:p></pre><pre>and may contain confidential information. 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