<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
h1
{mso-style-priority:9;
mso-style-link:"Heading 1 Char";
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:24.0pt;
font-family:"Times New Roman",serif;
font-weight:bold;}
h2
{mso-style-priority:9;
mso-style-link:"Heading 2 Char";
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:18.0pt;
font-family:"Times New Roman",serif;
font-weight:bold;}
h3
{mso-style-priority:9;
mso-style-link:"Heading 3 Char";
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:13.5pt;
font-family:"Times New Roman",serif;
font-weight:bold;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.Heading1Char
{mso-style-name:"Heading 1 Char";
mso-style-priority:9;
mso-style-link:"Heading 1";
font-family:"Times New Roman",serif;
font-weight:bold;}
span.Heading2Char
{mso-style-name:"Heading 2 Char";
mso-style-priority:9;
mso-style-link:"Heading 2";
font-family:"Times New Roman",serif;
font-weight:bold;}
span.Heading3Char
{mso-style-name:"Heading 3 Char";
mso-style-priority:9;
mso-style-link:"Heading 3";
font-family:"Times New Roman",serif;
font-weight:bold;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:316417185;
mso-list-template-ids:-1189195842;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:"Courier New";
mso-bidi-font-family:"Times New Roman";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1030" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal">I installed Xertetoolkits 2.1 with IIS 8.5 on server 2012r2 and php 5.6.8. When I go to
<a href="https://xerte.johnsonu.edu/xertetoolkits/setup">https://xerte.johnsonu.edu/xertetoolkits/setup</a> and go through the prompts after getting to page1.php and entering the database information I receive an error on page2.php. What do I need to do to
fix this issue?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="730" style="width:547.5pt">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:24.0pt;font-family:"Times New Roman",serif">The website cannot display the page<o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" align="right" style="text-align:right"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> HTTP 500
<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">
<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif">Most likely causes:<o:p></o:p></span></b></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt;font-family:"Times New Roman",serif">The website is under maintenance.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt;font-family:"Times New Roman",serif">The website has a programming error.<o:p></o:p></span></li></ul>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">
<o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:18.0pt;font-family:"Times New Roman",serif">What you can try:<o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">
<o:p></o:p></span></p>
</td>
<td style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f">
<v:stroke joinstyle="miter" />
<v:formulas>
<v:f eqn="if lineDrawn pixelLineWidth 0" />
<v:f eqn="sum @0 1 0" />
<v:f eqn="sum 0 0 @1" />
<v:f eqn="prod @2 1 2" />
<v:f eqn="prod @3 21600 pixelWidth" />
<v:f eqn="prod @3 21600 pixelHeight" />
<v:f eqn="sum @0 0 1" />
<v:f eqn="prod @6 1 2" />
<v:f eqn="prod @7 21600 pixelWidth" />
<v:f eqn="sum @8 21600 0" />
<v:f eqn="prod @7 21600 pixelHeight" />
<v:f eqn="sum @10 21600 0" />
</v:formulas>
<v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect" />
<o:lock v:ext="edit" aspectratio="t" />
</v:shapetype><v:shape id="Rectangle_x0020_4" o:spid="_x0000_s1029" type="#_x0000_t75" alt="res://\\ieframe.dll/bullet.png" style='width:24pt;height:24pt;visibility:visible;mso-left-percent:-10001;mso-top-percent:-10001;mso-position-horizontal:absolute;mso-position-horizontal-relative:char;mso-position-vertical:absolute;mso-position-vertical-relative:line;mso-left-percent:-10001;mso-top-percent:-10001'>
<w:wrap type="none"/>
<w:anchorlock/>
</v:shape><![endif]--><![if !vml]><img width="32" height="32" src="cid:image001.png@01D07907.2C4BC700" alt="res://\\ieframe.dll/bullet.png" v:shapes="Rectangle_x0020_4"><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
</td>
<td valign="top" style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Refresh the page.
<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">
<o:p></o:p></span></p>
</td>
<td style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><!--[if gte vml 1]><v:shape id="Rectangle_x0020_3" o:spid="_x0000_s1028" type="#_x0000_t75" alt="res://\\ieframe.dll/bullet.png" style='width:24pt;height:24pt;visibility:visible;mso-left-percent:-10001;mso-top-percent:-10001;mso-position-horizontal:absolute;mso-position-horizontal-relative:char;mso-position-vertical:absolute;mso-position-vertical-relative:line;mso-left-percent:-10001;mso-top-percent:-10001'>
<w:wrap type="none"/>
<w:anchorlock/>
</v:shape><![endif]--><![if !vml]><img width="32" height="32" src="cid:image001.png@01D07907.2C4BC700" alt="res://\\ieframe.dll/bullet.png" v:shapes="Rectangle_x0020_3"><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
</td>
<td valign="top" style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Go back to the previous page.
<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal" align="right" style="text-align:right"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">
<o:p></o:p></span></p>
</td>
<td style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><!--[if gte vml 1]><v:shape id="Rectangle_x0020_1" o:spid="_x0000_s1027" type="#_x0000_t75" alt="More information" href="res://\\ieframe.dll/http_500.htm" style='width:24pt;height:24pt;visibility:visible;mso-left-percent:-10001;mso-top-percent:-10001;mso-position-horizontal:absolute;mso-position-horizontal-relative:char;mso-position-vertical:absolute;mso-position-vertical-relative:line;mso-left-percent:-10001;mso-top-percent:-10001' o:button="t">
<v:fill o:detectmouseclick="t" />
<w:wrap type="none"/>
<w:anchorlock/>
</v:shape><![endif]--><![if !vml]><span style="mso-ignore:vglayout"><a href="res://\\ieframe.dll/http_500.htm"><img border="0" width="32" height="32" src="cid:image001.png@01D07907.2C4BC700" alt="More information" title="" v:shapes="Rectangle_x0020_1"></a></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
</td>
<td valign="top" style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">More information
<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which
prevented the webpage from displaying.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">For more information about HTTP errors, see Help.<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><!--[if gte vml 1]><v:shape id="Picture_x0020_1" o:spid="_x0000_s1026" type="#_x0000_t75" alt="Description: Description: Description: JohnsonUniversity_wIcon.tif" style='position:absolute;margin-left:0;margin-top:-3.05pt;width:169.5pt;height:104.25pt;z-index:251659264;visibility:visible;mso-wrap-style:square;mso-width-percent:0;mso-height-percent:0;mso-wrap-distance-left:9pt;mso-wrap-distance-top:0;mso-wrap-distance-right:9pt;mso-wrap-distance-bottom:0;mso-position-horizontal:absolute;mso-position-horizontal-relative:text;mso-position-vertical:absolute;mso-position-vertical-relative:text;mso-width-percent:0;mso-height-percent:0;mso-width-relative:page;mso-height-relative:page'>
<v:imagedata src="cid:image003.jpg@01D07906.FA547CB0" o:title=" JohnsonUniversity_wIcon" />
<w:wrap type="through"/>
</v:shape><![endif]--><![if !vml]><img width="226" height="139" src="cid:image005.jpg@01D07907.2C4BC700" align="left" hspace="12" alt="Description: Description: Description: JohnsonUniversity_wIcon.tif" v:shapes="Picture_x0020_1"><![endif]><b>Tim<o:p></o:p></b></p>
<p class="MsoNormal">Systems Analyst, Enterprise Systems<o:p></o:p></p>
<p class="MsoNormal">7900 Johnson Dr.<o:p></o:p></p>
<p class="MsoNormal">Knoxville, TN. 37998<o:p></o:p></p>
<p class="MsoNormal">865-251-2245<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><u>TO GOD BE THE GLORY!!<o:p></o:p></u></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>