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<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:#1F497D'>></span><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Have not read the
guide<span style='color:#1F497D'><o:p></o:p></span></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>;-)<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>We would like to make the
installation easier, beause people keep having trouble with it. I need to know
why.<o:p></o:p></span></p>
<p class=MsoListParagraph style='margin-bottom:12.0pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><span style='mso-list:Ignore'>-<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>This is a completely new experience to them, and so is
unfamiliar? A bit like me trying to fly a jet fighter. Reading the manual is
not going to get me off the runway.<o:p></o:p></span></p>
<p class=MsoListParagraph style='margin-bottom:12.0pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><span style='mso-list:Ignore'>-<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>People have the necessary technical insight, but aren’t
reading the guide, understanding the setup utility, checking the archives,
making incorrect assumptions? A bit like me, having learned to fly a plane,
moving from the Hawk trainer to an F16. I’ll get off the runway, but it
might be a bumpy ride.<o:p></o:p></span></p>
<p class=MsoListParagraph style='margin-bottom:12.0pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><span style='mso-list:Ignore'>-<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Authentication is a particular issue. Time and again people
misunderstand this bit, or we aren’t communicating it well enough.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>If the experience was
uniformly bad for people that would tell us something. It isn’t - a good
many people get through OK.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>How do we make this easier?<o:p></o:p></span></p>
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