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<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";
color:black'>Just having fun diagnosing an issue that&#8217;s raised its head
now that more users are using Xerte as part of a wider pilot<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";
color:black'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";
color:black'>The issue is with the Edit and Properties windows<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";
color:black'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";
color:black'>I use IE and have no problem with accessing this functionality
from the Uni or anywhere else<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";
color:black'>Firefox and Safari work fine from outside the University, but most
of the time when accessing from within the Uni using these browsers the Edit
window is blank and Properties window comes up with &#8220;</span><span
style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Sorry you do not have
rights to this template&#8221;. The annoying thing is that sometimes it works
fine from the Uni.<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>As
this is a pilot we are using &nbsp;an index page based on switch.txt<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>The
easiest solution is just to tell everyone to use IE, but it would be nice not
to.<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>So...anyone
else had similar issues?<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Thanks<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Neil<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";
color:black'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";
color:black'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>________________________________________<br>
<b>Dr Neil Witt BSc (Hons) PhD FRIN FHEA<br>
Head of Technology Enhanced Learning</b></span><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:navy'>Teaching and Learning Directorate<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:navy'>University of Plymouth</span><span style='font-size:8.0pt;
color:navy'><br>
<br>
</span><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:navy'><o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:navy'>Tel +44 (0)1752 587908<br>
Email </span><span style='color:black'><a href="mailto:neil.witt@plymouth.ac.uk"><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:blue'>neil.witt@plymouth.ac.uk</span></a></span><u><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:blue'> </span></u><span
style='color:#1F497D'><o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;color:navy'><br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>________________________________________</span><span
style='color:#1F497D'><o:p></o:p></span></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

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