<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
color:black;
mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
pre
{mso-style-priority:99;
mso-style-link:"HTML Preformatted Char";
margin:0cm;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";
color:black;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman",serif;
color:black;}
span.HTMLPreformattedChar
{mso-style-name:"HTML Preformatted Char";
mso-style-priority:99;
mso-style-link:"HTML Preformatted";
font-family:Consolas;
color:black;
mso-fareast-language:EN-US;}
span.EmailStyle21
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle22
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle23
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle25
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-GB link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:windowtext'>I think two different installation, 2 different causes but similar results.<o:p></o:p></span></p><p class=MsoNormal><a name="_MailEndCompose"><span style='color:windowtext'><o:p> </o:p></span></a></p><span style='mso-bookmark:_MailEndCompose'></span><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='color:windowtext;mso-fareast-language:EN-GB'>From:</span></b><span lang=EN-US style='color:windowtext;mso-fareast-language:EN-GB'> xerte-dev-bounces@lists.nottingham.ac.uk [mailto:xerte-dev-bounces@lists.nottingham.ac.uk] <b>On Behalf Of </b>Julian Tenney<br><b>Sent:</b> 05 April 2017 19:16<br><b>To:</b> For Xerte technical developers <xerte-dev@lists.nottingham.ac.uk><br><b>Subject:</b> [Xerte-dev] Re: Installation not working<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div id=divtagdefaultwrapper><p><span style='font-family:"Calibri",sans-serif'>I know what the issue is: the symbolic link they use to link to USER-DATA is missing, so the editor, and the runtime, cannot load the XML. Projects won't play at the moment, as well as the editor won't load xml. John was able to get a screenshot of the ftp and there is no USER-DATA.<o:p></o:p></span></p><p><span style='font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p><span style='font-family:"Calibri",sans-serif'>And typically, the IS guys have now gone home after making the change and not verifying it works. I promised to check in at 6.30 this evening after they told me there was further work to do around 4.45 this afternoon, when I was unavailable.<o:p></o:p></span></p><p><span style='font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p><span style='font-family:"Calibri",sans-serif'>Pheesh.<o:p></o:p></span></p></div><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="98%" align=center></div><div id=divRplyFwdMsg><p class=MsoNormal><b>From:</b> <a href="mailto:xerte-dev-bounces@lists.nottingham.ac.uk">xerte-dev-bounces@lists.nottingham.ac.uk</a> <<a href="mailto:xerte-dev-bounces@lists.nottingham.ac.uk">xerte-dev-bounces@lists.nottingham.ac.uk</a>> on behalf of Tom Reijnders <<a href="mailto:reijnders@tor.nl">reijnders@tor.nl</a>><br><b>Sent:</b> 05 April 2017 19:06:03<br><b>To:</b> For Xerte technical developers<br><b>Subject:</b> [Xerte-dev] Re: Installation not working <o:p></o:p></p><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>What you want to know, is what is in the variable that's being parsed.<br>You can see that in the console.<o:p></o:p></p><div><p class=MsoNormal>Op 5-4-2017 om 19:44 schreef Ron Mitchell:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='color:windowtext'>Sorry for any confusion my Nottingham workspace seems fine now. </span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'>But it’s weird that a day after you reported this I’m getting the same thing on a completely different installation.</span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'>Hoping Tom has some suggestions?</span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'>Ron</span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='color:windowtext;mso-fareast-language:EN-GB'>From:</span></b><span lang=EN-US style='color:windowtext;mso-fareast-language:EN-GB'> <a href="mailto:xerte-dev-bounces@lists.nottingham.ac.uk">xerte-dev-bounces@lists.nottingham.ac.uk</a> [<a href="mailto:xerte-dev-bounces@lists.nottingham.ac.uk">mailto:xerte-dev-bounces@lists.nottingham.ac.uk</a>] <b>On Behalf Of </b>Julian Tenney<br><b>Sent:</b> 05 April 2017 18:23<br><b>To:</b> 'For Xerte technical developers' <a href="mailto:xerte-dev@lists.nottingham.ac.uk"><xerte-dev@lists.nottingham.ac.uk></a><br><b>Subject:</b> [Xerte-dev] Re: Installation not working</span><o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><div id=divtagdefaultwrapper><p><span style='font-family:"Calibri",sans-serif'>I meant what happens when you try the Nottingham install Ron?</span><o:p></o:p></p></div><div class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt'><hr size=2 width="98%" align=center></span></div><div id=divRplyFwdMsg><p class=MsoNormal><b><span style='mso-fareast-language:EN-GB'>From:</span></b><span style='mso-fareast-language:EN-GB'> <a href="mailto:xerte-dev-bounces@lists.nottingham.ac.uk">xerte-dev-bounces@lists.nottingham.ac.uk</a> <<a href="mailto:xerte-dev-bounces@lists.nottingham.ac.uk">xerte-dev-bounces@lists.nottingham.ac.uk</a>> on behalf of Julian Tenney <<a href="mailto:Julian.Tenney@nottingham.ac.uk">Julian.Tenney@nottingham.ac.uk</a>><br><b>Sent:</b> 05 April 2017 18:15:50<br><b>To:</b> 'For Xerte technical developers'<br><b>Subject:</b> [Xerte-dev] Re: Installation not working</span><span style='font-size:12.0pt'> </span><o:p></o:p></p><div><p class=MsoNormal><span style='font-size:12.0pt'> </span><o:p></o:p></p></div></div><div><div id=divtagdefaultwrapper><p><span style='font-family:"Calibri",sans-serif'>they were making some changes and some interruption was expected.</span><o:p></o:p></p><p><span style='font-family:"Calibri",sans-serif'> </span><o:p></o:p></p><p><span style='font-family:"Calibri",sans-serif'>I just logged in and tried: I get a workspace but cannot edit any projects: I get an empty editor in Edge and Chrome on my Surface Pro.</span><o:p></o:p></p><p><span style='font-family:"Calibri",sans-serif'> </span><o:p></o:p></p><p><span style='font-family:"Calibri",sans-serif'>What happens now?</span><o:p></o:p></p></div><div class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt'><hr size=2 width="98%" align=center></span></div><div id=divRplyFwdMsg><p class=MsoNormal><b><span style='mso-fareast-language:EN-GB'>From:</span></b><span style='mso-fareast-language:EN-GB'> <a href="mailto:xerte-dev-bounces@lists.nottingham.ac.uk">xerte-dev-bounces@lists.nottingham.ac.uk</a> <<a href="mailto:xerte-dev-bounces@lists.nottingham.ac.uk">xerte-dev-bounces@lists.nottingham.ac.uk</a>> on behalf of Ron Mitchell <<a href="mailto:ronm@mitchellmedia.co.uk">ronm@mitchellmedia.co.uk</a>><br><b>Sent:</b> 05 April 2017 17:51:10<br><b>To:</b> 'For Xerte technical developers'<br><b>Subject:</b> [Xerte-dev] Re: Installation not working</span><span style='font-size:12.0pt'> </span><o:p></o:p></p><div><p class=MsoNormal><span style='font-size:12.0pt'> </span><o:p></o:p></p></div></div><div><p class=MsoNormal><span style='color:windowtext'>Hi Tom</span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'>This is weird – I’ve been at a meeting all day but got an email from someone scared that they’d lost all their work with the same empty workspace as Julian reported.</span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'>I’m just checking now and get the same problem with my own account on this installation.</span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'>Chrome shows the following error:</span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'>Uncaught SyntaxError: Unexpected token P in JSON at position 0</span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'> at JSON.parse (<anonymous>)</span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'> at XMLHttpRequest.refreshworkspace_stateChanged (template_management.js:648)</span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'>But nothing has changed or been changed with this installation so what would cause it to suddenly stop working correctly?</span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'>Cheers</span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'>Ron</span><o:p></o:p></p><p class=MsoNormal><span style='color:windowtext'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='color:windowtext;mso-fareast-language:EN-GB'>From:</span></b><span lang=EN-US style='color:windowtext;mso-fareast-language:EN-GB'> <a href="mailto:xerte-dev-bounces@lists.nottingham.ac.uk">xerte-dev-bounces@lists.nottingham.ac.uk</a> [<a href="mailto:xerte-dev-bounces@lists.nottingham.ac.uk">mailto:xerte-dev-bounces@lists.nottingham.ac.uk</a>] <b>On Behalf Of </b>Tom Reijnders<br><b>Sent:</b> 04 April 2017 12:50<br><b>To:</b> For Xerte technical developers <<a href="mailto:xerte-dev@lists.nottingham.ac.uk">xerte-dev@lists.nottingham.ac.uk</a>><br><b>Subject:</b> [Xerte-dev] Re: Installation not working</span><o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>It is an invalid response by <br><br>website_code/php/templates/get_templates_sorted.php<br><br>And yes, that could have to do with db problems, but also timeout (it takes to long to get all the items in your workspace).<br><br>Check what the contents are of response (assigned on line 647 of website_code/scripts/template_management.js) in the console of your browser. That should give you a hint.<br><br>Tom<o:p></o:p></p><div><p class=MsoNormal>Op 4-4-2017 om 13:34 schreef Julian Tenney:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal>Was working fine earlier, now when I log in I get empty workspace: this sounds like a db issue?<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-GB'><img border=0 width=1221 height=904 style='width:12.7187in;height:9.4166in' id="Picture_x0020_1" src="cid:image001.png@01D2AE41.901B2110"></span><o:p></o:p></p><pre> <o:p></o:p></pre><pre> <o:p></o:p></pre><pre>This message and any attachment are intended solely for the addressee<o:p></o:p></pre><pre>and may contain confidential information. If you have received this<o:p></o:p></pre><pre>message in error, please send it back to me, and immediately delete it. <o:p></o:p></pre><pre> <o:p></o:p></pre><pre>Please do not use, copy or disclose the information contained in this<o:p></o:p></pre><pre>message or in any attachment. Any views or opinions expressed by the<o:p></o:p></pre><pre>author of this email do not necessarily reflect the views of the<o:p></o:p></pre><pre>University of Nottingham.<o:p></o:p></pre><pre> <o:p></o:p></pre><pre>This message has been checked for viruses but the contents of an<o:p></o:p></pre><pre>attachment may still contain software viruses which could damage your<o:p></o:p></pre><pre>computer system, you are advised to perform your own checks. Email<o:p></o:p></pre><pre>communications with the University of Nottingham may be monitored as<o:p></o:p></pre><pre>permitted by UK legislation.<o:p></o:p></pre><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:12.0pt'><br><br><br></span><o:p></o:p></p><pre>_______________________________________________<o:p></o:p></pre><pre>Xerte-dev mailing list<o:p></o:p></pre><pre><a href="mailto:Xerte-dev@lists.nottingham.ac.uk">Xerte-dev@lists.nottingham.ac.uk</a><o:p></o:p></pre><pre><a href="http://lists.nottingham.ac.uk/mailman/listinfo/xerte-dev">http://lists.nottingham.ac.uk/mailman/listinfo/xerte-dev</a><o:p></o:p></pre></blockquote><p class=MsoNormal><span style='font-size:12.0pt'> </span><o:p></o:p></p><pre> <o:p></o:p></pre><pre> <o:p></o:p></pre><pre> <o:p></o:p></pre><pre>This message and any attachment are intended solely for the addressee<o:p></o:p></pre><pre>and may contain confidential information. If you have received this<o:p></o:p></pre><pre>message in error, please send it back to me, and immediately delete it. <o:p></o:p></pre><pre> <o:p></o:p></pre><pre>Please do not use, copy or disclose the information contained in this<o:p></o:p></pre><pre>message or in any attachment. Any views or opinions expressed by the<o:p></o:p></pre><pre>author of this email do not necessarily reflect the views of the<o:p></o:p></pre><pre>University of Nottingham.<o:p></o:p></pre><pre> <o:p></o:p></pre><pre>This message has been checked for viruses but the contents of an<o:p></o:p></pre><pre>attachment may still contain software viruses which could damage your<o:p></o:p></pre><pre>computer system, you are advised to perform your own checks. Email<o:p></o:p></pre><pre>communications with the University of Nottingham may be monitored as<o:p></o:p></pre><pre>permitted by UK legislation.<o:p></o:p></pre></div></div><pre> <o:p></o:p></pre><pre> <o:p></o:p></pre><pre> <o:p></o:p></pre><pre>This message and any attachment are intended solely for the addressee<o:p></o:p></pre><pre>and may contain confidential information. If you have received this<o:p></o:p></pre><pre>message in error, please send it back to me, and immediately delete it. <o:p></o:p></pre><pre> <o:p></o:p></pre><pre>Please do not use, copy or disclose the information contained in this<o:p></o:p></pre><pre>message or in any attachment. Any views or opinions expressed by the<o:p></o:p></pre><pre>author of this email do not necessarily reflect the views of the<o:p></o:p></pre><pre>University of Nottingham.<o:p></o:p></pre><pre> <o:p></o:p></pre><pre>This message has been checked for viruses but the contents of an<o:p></o:p></pre><pre>attachment may still contain software viruses which could damage your<o:p></o:p></pre><pre>computer system, you are advised to perform your own checks. Email<o:p></o:p></pre><pre>communications with the University of Nottingham may be monitored as<o:p></o:p></pre><pre>permitted by UK legislation.<o:p></o:p></pre><pre><o:p> </o:p></pre><pre><o:p> </o:p></pre><pre>This message and any attachment are intended solely for the addressee<o:p></o:p></pre><pre>and may contain confidential information. If you have received this<o:p></o:p></pre><pre>message in error, please send it back to me, and immediately delete it. <o:p></o:p></pre><pre><o:p> </o:p></pre><pre>Please do not use, copy or disclose the information contained in this<o:p></o:p></pre><pre>message or in any attachment. Any views or opinions expressed by the<o:p></o:p></pre><pre>author of this email do not necessarily reflect the views of the<o:p></o:p></pre><pre>University of Nottingham.<o:p></o:p></pre><pre><o:p> </o:p></pre><pre>This message has been checked for viruses but the contents of an<o:p></o:p></pre><pre>attachment may still contain software viruses which could damage your<o:p></o:p></pre><pre>computer system, you are advised to perform your own checks. Email<o:p></o:p></pre><pre>communications with the University of Nottingham may be monitored as<o:p></o:p></pre><pre>permitted by UK legislation.<o:p></o:p></pre><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB'><br><br><br><o:p></o:p></span></p><pre>_______________________________________________<o:p></o:p></pre><pre>Xerte-dev mailing list<o:p></o:p></pre><pre><a href="mailto:Xerte-dev@lists.nottingham.ac.uk">Xerte-dev@lists.nottingham.ac.uk</a><o:p></o:p></pre><pre><a href="http://lists.nottingham.ac.uk/mailman/listinfo/xerte-dev">http://lists.nottingham.ac.uk/mailman/listinfo/xerte-dev</a><o:p></o:p></pre></blockquote><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB'><o:p> </o:p></span></p></div><pre><o:p> </o:p></pre><pre><o:p> </o:p></pre><pre><o:p> </o:p></pre><pre>This message and any attachment are intended solely for the addressee<o:p></o:p></pre><pre>and may contain confidential information. If you have received this<o:p></o:p></pre><pre>message in error, please send it back to me, and immediately delete it. <o:p></o:p></pre><pre><o:p> </o:p></pre><pre>Please do not use, copy or disclose the information contained in this<o:p></o:p></pre><pre>message or in any attachment. Any views or opinions expressed by the<o:p></o:p></pre><pre>author of this email do not necessarily reflect the views of the<o:p></o:p></pre><pre>University of Nottingham.<o:p></o:p></pre><pre><o:p> </o:p></pre><pre>This message has been checked for viruses but the contents of an<o:p></o:p></pre><pre>attachment may still contain software viruses which could damage your<o:p></o:p></pre><pre>computer system, you are advised to perform your own checks. Email<o:p></o:p></pre><pre>communications with the University of Nottingham may be monitored as<o:p></o:p></pre><pre>permitted by UK legislation.<o:p></o:p></pre></div></body></html>