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<p>I know what the issue is: the symbolic link they use to link to USER-DATA is missing, so the editor, and the runtime, cannot load the XML. Projects won't play at the moment, as well as the editor won't load xml. John was able to get a screenshot of the ftp
and there is no USER-DATA.</p>
<p><br>
</p>
<p>And typically, the IS guys have now gone home after making the change and not verifying it works. I promised to check in at 6.30 this evening after they told me there was further work to do around 4.45 this afternoon, when I was unavailable.</p>
<p><br>
</p>
<p>Pheesh.<br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> xerte-dev-bounces@lists.nottingham.ac.uk <xerte-dev-bounces@lists.nottingham.ac.uk> on behalf of Tom Reijnders <reijnders@tor.nl><br>
<b>Sent:</b> 05 April 2017 19:06:03<br>
<b>To:</b> For Xerte technical developers<br>
<b>Subject:</b> [Xerte-dev] Re: Installation not working</font>
<div> </div>
</div>
<div>What you want to know, is what is in the variable that's being parsed.<br>
You can see that in the console.<br>
<br>
<div class="moz-cite-prefix">Op 5-4-2017 om 19:44 schreef Ron Mitchell:<br>
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<p class="MsoNormal"><span style="color:windowtext">Sorry for any confusion my Nottingham workspace seems fine now.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext">But it’s weird that a day after you reported this I’m getting the same thing on a completely different installation.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext">Hoping Tom has some suggestions?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext">Ron<o:p></o:p></span></p>
<p class="MsoNormal"><a moz-do-not-send="true" name="_MailEndCompose"><span style="color:windowtext"><o:p> </o:p></span></a></p>
<span style="mso-bookmark:_MailEndCompose"></span>
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<p class="MsoNormal"><b><span style="color:windowtext;mso-fareast-language:EN-GB" lang="EN-US">From:</span></b><span style="color:windowtext;mso-fareast-language:EN-GB" lang="EN-US">
<a class="moz-txt-link-abbreviated" href="mailto:xerte-dev-bounces@lists.nottingham.ac.uk">
xerte-dev-bounces@lists.nottingham.ac.uk</a> [<a class="moz-txt-link-freetext" href="mailto:xerte-dev-bounces@lists.nottingham.ac.uk">mailto:xerte-dev-bounces@lists.nottingham.ac.uk</a>]
<b>On Behalf Of </b>Julian Tenney<br>
<b>Sent:</b> 05 April 2017 18:23<br>
<b>To:</b> 'For Xerte technical developers' <a class="moz-txt-link-rfc2396E" href="mailto:xerte-dev@lists.nottingham.ac.uk">
<xerte-dev@lists.nottingham.ac.uk></a><br>
<b>Subject:</b> [Xerte-dev] Re: Installation not working<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div id="divtagdefaultwrapper">
<p><span style="font-family:"Calibri",sans-serif;color:black">I meant what happens when you try the Nottingham install Ron?<o:p></o:p></span></p>
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Roman",serif;color:windowtext;mso-fareast-language:EN-GB">
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<p class="MsoNormal"><b><span style="mso-fareast-language:EN-GB">From:</span></b><span style="mso-fareast-language:EN-GB">
<a moz-do-not-send="true" href="mailto:xerte-dev-bounces@lists.nottingham.ac.uk">
xerte-dev-bounces@lists.nottingham.ac.uk</a> <<a moz-do-not-send="true" href="mailto:xerte-dev-bounces@lists.nottingham.ac.uk">xerte-dev-bounces@lists.nottingham.ac.uk</a>> on behalf of Julian Tenney <<a moz-do-not-send="true" href="mailto:Julian.Tenney@nottingham.ac.uk">Julian.Tenney@nottingham.ac.uk</a>><br>
<b>Sent:</b> 05 April 2017 18:15:50<br>
<b>To:</b> 'For Xerte technical developers'<br>
<b>Subject:</b> [Xerte-dev] Re: Installation not working</span><span style="font-size:12.0pt;font-family:"Times New
Roman",serif;color:windowtext;mso-fareast-language:EN-GB">
<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New
Roman",serif;color:windowtext;mso-fareast-language:EN-GB"> <o:p></o:p></span></p>
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<div>
<div id="divtagdefaultwrapper">
<p><span style="font-family:"Calibri",sans-serif;color:black">they were making some changes and some interruption was expected.<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">I just logged in and tried: I get a workspace but cannot edit any projects: I get an empty editor in Edge and Chrome on my Surface Pro.<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">What happens now?<o:p></o:p></span></p>
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<div id="divRplyFwdMsg">
<p class="MsoNormal"><b><span style="mso-fareast-language:EN-GB">From:</span></b><span style="mso-fareast-language:EN-GB">
<a moz-do-not-send="true" href="mailto:xerte-dev-bounces@lists.nottingham.ac.uk">
xerte-dev-bounces@lists.nottingham.ac.uk</a> <<a moz-do-not-send="true" href="mailto:xerte-dev-bounces@lists.nottingham.ac.uk">xerte-dev-bounces@lists.nottingham.ac.uk</a>> on behalf of Ron Mitchell <<a moz-do-not-send="true" href="mailto:ronm@mitchellmedia.co.uk">ronm@mitchellmedia.co.uk</a>><br>
<b>Sent:</b> 05 April 2017 17:51:10<br>
<b>To:</b> 'For Xerte technical developers'<br>
<b>Subject:</b> [Xerte-dev] Re: Installation not working</span><span style="font-size:12.0pt;font-family:"Times New
Roman",serif;color:windowtext;mso-fareast-language:EN-GB">
<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New
Roman",serif;color:windowtext;mso-fareast-language:EN-GB"> <o:p></o:p></span></p>
</div>
</div>
<div>
<p class="MsoNormal"><span style="color:windowtext">Hi Tom<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext">This is weird – I’ve been at a meeting all day but got an email from someone scared that they’d lost all their work with the same empty workspace as Julian reported.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext">I’m just checking now and get the same problem with my own account on this installation.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext">Chrome shows the following error:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext">Uncaught SyntaxError: Unexpected token P in JSON at position 0<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext"> at JSON.parse (<anonymous>)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext"> at XMLHttpRequest.refreshworkspace_stateChanged (template_management.js:648)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext">But nothing has changed or been changed with this installation so what would cause it to suddenly stop working correctly?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext">Cheers<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext">Ron<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="color:windowtext;mso-fareast-language:EN-GB" lang="EN-US">From:</span></b><span style="color:windowtext;mso-fareast-language:EN-GB" lang="EN-US">
<a moz-do-not-send="true" href="mailto:xerte-dev-bounces@lists.nottingham.ac.uk">
xerte-dev-bounces@lists.nottingham.ac.uk</a> [<a moz-do-not-send="true" href="mailto:xerte-dev-bounces@lists.nottingham.ac.uk">mailto:xerte-dev-bounces@lists.nottingham.ac.uk</a>]
<b>On Behalf Of </b>Tom Reijnders<br>
<b>Sent:</b> 04 April 2017 12:50<br>
<b>To:</b> For Xerte technical developers <<a moz-do-not-send="true" href="mailto:xerte-dev@lists.nottingham.ac.uk">xerte-dev@lists.nottingham.ac.uk</a>><br>
<b>Subject:</b> [Xerte-dev] Re: Installation not working<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">It is an invalid response by <br>
<br>
website_code/php/templates/get_templates_sorted.php<br>
<br>
And yes, that could have to do with db problems, but also timeout (it takes to long to get all the items in your workspace).<br>
<br>
Check what the contents are of response (assigned on line 647 of website_code/scripts/template_management.js) in the console of your browser. That should give you a hint.<br>
<br>
Tom<span style="font-size:12.0pt;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<div>
<p class="MsoNormal">Op 4-4-2017 om 13:34 schreef Julian Tenney:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">Was working fine earlier, now when I log in I get empty workspace: this sounds like a db issue?<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB"><img style="width:12.7187in;height:9.4166in" id="Picture_x0020_1" height="904" border="0" width="1221" src="cid:part11.4E5CAA2D.76253E05@tor.nl"></span><o:p></o:p></p>
<pre><o:p> </o:p></pre>
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<pre>message or in any attachment. Any views or opinions expressed by the<o:p></o:p></pre>
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<pre>This message has been checked for viruses but the contents of an<o:p></o:p></pre>
<pre>attachment may still contain software viruses which could damage your<o:p></o:p></pre>
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<pre>communications with the University of Nottingham may be monitored as<o:p></o:p></pre>
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<pre>
This message and any attachment are intended solely for the addressee
and may contain confidential information. If you have received this
message in error, please send it back to me, and immediately delete it.
Please do not use, copy or disclose the information contained in this
message or in any attachment. Any views or opinions expressed by the
author of this email do not necessarily reflect the views of the
University of Nottingham.
This message has been checked for viruses but the contents of an
attachment may still contain software viruses which could damage your
computer system, you are advised to perform your own checks. Email
communications with the University of Nottingham may be monitored as
permitted by UK legislation.
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<pre wrap="">_______________________________________________
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