<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoPlainText, li.MsoPlainText, div.MsoPlainText
{mso-style-priority:99;
mso-style-link:"Plain Text Char";
margin:0cm;
margin-bottom:.0001pt;
font-size:10.5pt;
font-family:Consolas;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0cm;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.PlainTextChar
{mso-style-name:"Plain Text Char";
mso-style-priority:99;
mso-style-link:"Plain Text";
font-family:Consolas;}
.MsoChpDefault
{mso-style-type:export-only;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="2050" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi all<o:p></o:p></p><p class=MsoNormal>thought I should share this example of what was a non playing if not corrupted LO from the sandpit…<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The helpdesk had a report from a user that his LO wouldn't export and now wouldn't play.<o:p></o:p></p><p class=MsoNormal>I checked the export first and sure enough it wouldn't export and then I verified that it wouldn't play either even though all looked ok in the editor.<o:p></o:p></p><p class=MsoNormal>So then I looked at the xml expecting it to be corrupt like we've had with other examples previously but in this case both preview.xml and data.xml were still complete. However I noticed two oddities shown in the following screenshots:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>1. US instead of fingerprint line 121<o:p></o:p></p><p class=MsoNormal><img width=673 height=90 id="Picture_x0020_1" src="cid:image005.jpg@01CF9C5B.CD149970"><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>2. what should have neen an apostrophe line 116<o:p></o:p></p><p class=MsoNormal><img width=239 height=102 id="Picture_x0020_2" src="cid:image006.jpg@01CF9C5B.CD149970"><o:p></o:p></p><p class=MsoNormal>I've attached a copy of the xml so hope this gets through.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Questions I asked along with answers:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoPlainText>1. Did you copy and paste text in from Word or another external source?<o:p></o:p></p><p class=MsoPlainText><span style='font-family:"Arial","sans-serif"'>I did copy, but from Word and PowerPoint into Notepad so I could remove the formatting, then pasted into the LO.</span><o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>2. Did you re-import these LO's at any point?<o:p></o:p></p><p class=MsoPlainText><span style='font-family:"Arial","sans-serif"'>No<o:p></o:p></span></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>3. Are you ok with the dev team looking at a copy of the xml from your LO to try to identify the exact cause and future prevention?<o:p></o:p></p><p class=MsoPlainText><span style='font-family:"Arial","sans-serif"'>Yes<o:p></o:p></span></p><p class=MsoPlainText><span style='font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoPlainText><span style='font-family:"Arial","sans-serif"'>I wonder if this would have ended up with a completely broken LO rather than just one that wouldn't play or export and I should add that after removing the UN directly from the xml and adding an apostrophe via the editor the LO plays and exports again.<o:p></o:p></span></p><p class=MsoPlainText><span style='font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoPlainText><span style='font-family:"Arial","sans-serif"'>HTH<o:p></o:p></span></p><p class=MsoPlainText><span style='font-family:"Arial","sans-serif"'>Ron</span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>