<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:SimSun;
panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
{font-family:SimSun;
panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"\@SimSun";
panose-1:2 1 6 0 3 1 1 1 1 1;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0cm;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>When you installed it, did you not test it?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal style='margin-left:36.0pt'><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> xerte-dev-bounces@lists.nottingham.ac.uk [mailto:xerte-dev-bounces@lists.nottingham.ac.uk] <b>On Behalf Of </b>Thomas Rochford<br><b>Sent:</b> 24 July 2012 22:22<br><b>To:</b> xerte-dev@lists.nottingham.ac.uk<br><b>Subject:</b> [Xerte-dev] Importing into XoT 1.8<o:p></o:p></span></p></div></div><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'>Good Evening Ladies and Gentlemen,<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'>Following the installation of XERTE 1.8 last Friday, the Provider has reported an error which prevents any object being previewed or played.<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'>The error message that appears on the screen is:<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'>“ERROR: The file modules/xerte/parent_templates/Nottingham/Nottingham.rlt failed to load.”<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'>However the template path appears to have been set correctly and the Nottingham.rlt file is there and appears to be uncorrupted. An echo statement in config.php shows the Template File root as <o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'>D:/hshome/c98804/suffolklearningconsortium.org/xerte/modules/<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'>Where ‘xerte’ is the name of the ‘toolkits’ directory<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'>There is also a problem importing objects which may be related to this. The import never completes and there are no error messages to indicate why. I have set “$development = true;” and “ini_set('error_reporting', 1);” in config .php but I am not seeing anything in the error_logs directory other than the readme.txt file and an empty file called ‘blank_document_for_zip.txt”<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'>The server is a Windows Server and is therefore using IIS. It may be an obscure permissions issue.<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'>If anyone has any ideas about how to fix this (I don’t think you can set permissions on these servers trivially) I’ld welcome some guidance. Moodle 2.2.1 is running OK on the server.<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'><span style='color:#1F497D'>Kindest Regards,<o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><span style='color:#1F497D'>Thomas<o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><b><span style='font-size:10.0pt;color:red'>==========================================================<o:p></o:p></span></b></p><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.0pt;color:#1F497D'>Thomas Rochford, e-Learning Advisor, JISC Regional Support Centre - Eastern</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.0pt;color:#1F497D'>Tel: 07500 669002, 01223 564749 <o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.0pt;color:#1F497D'>Eml: </span><u><span style='font-size:10.0pt;color:blue'><a href="mailto:thomas.rochford@jiscadvance.ac.uk">thomas.rochford@jiscadvance.ac.uk</a></span></u><span style='font-size:10.0pt;color:#1F497D'>, <o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.0pt;color:#1F497D'>Skype: cambridge.serendipity<o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><b><span style='font-size:10.0pt;color:#1F497D'>RSCs - Stimulating and Supporting Innovation in Learning<o:p></o:p></span></b></p><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.0pt;color:#1F497D'>RSC Eastern welcomes feedback on our services via <a href="mailto:support@rsc-eastern.ac.uk">support@rsc-eastern.ac.uk</a><o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><span style='color:silver'><img border=0 width=28 height=22 id="Picture_x0020_1" src="cid:image001.jpg@01CD6A48.EE940500" alt="Description: Description: Description: Description: cid:image002.jpg@01C8A62B.F6CF3B80"></span><b><span lang=EN-US style='font-size:8.0pt;color:#99CC00'> </span></b><b><span style='font-size:9.0pt;color:#99CC00'>Please consider your environmental responsibility before printing this e-mail</span></b><span lang=EN-US style='font-size:10.0pt;color:#969696'><o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.0pt;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p></div></body></html>