<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Good Evening Ladies and Gentlemen,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Following the installation of XERTE 1.8 last Friday, the Provider has reported an error which prevents any object being previewed or played.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The error message that appears on the screen is:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>“ERROR: The file modules/xerte/parent_templates/Nottingham/Nottingham.rlt failed to load.”<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>However the template path appears to have been set correctly and the Nottingham.rlt file is there and appears to be uncorrupted. An echo statement in config.php shows the Template File root as <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>D:/hshome/c98804/suffolklearningconsortium.org/xerte/modules/<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Where ‘xerte’ is the name of the ‘toolkits’ directory<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>There is also a problem importing objects which may be related to this. The import never completes and there are no error messages to indicate why. I have set “$development = true;” and “ini_set('error_reporting', 1);” in config .php but I am not seeing anything in the error_logs directory other than the readme.txt file and an empty file called ‘blank_document_for_zip.txt”<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The server is a Windows Server and is therefore using IIS. It may be an obscure permissions issue.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>If anyone has any ideas about how to fix this (I don’t think you can set permissions on these servers trivially) I’ld welcome some guidance. Moodle 2.2.1 is running OK on the server.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-GB'>Kindest Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-GB'>Thomas<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;color:red;mso-fareast-language:EN-GB'>==========================================================<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-GB'>Thomas Rochford, e-Learning Advisor, JISC Regional Support Centre - Eastern</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:EN-GB'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-GB'>Tel: 07500 669002, 01223 564749 <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-GB'>Eml: </span><u><span style='font-size:10.0pt;color:blue;mso-fareast-language:EN-GB'><a href="mailto:thomas.rochford@jiscadvance.ac.uk"><span style='color:blue'>thomas.rochford@jiscadvance.ac.uk</span></a></span></u><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-GB'>, <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-GB'>Skype: cambridge.serendipity<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-GB'>RSCs - Stimulating and Supporting Innovation in Learning<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-GB'>RSC Eastern welcomes feedback on our services via <a href="mailto:support@rsc-eastern.ac.uk"><span style='color:blue'>support@rsc-eastern.ac.uk</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='color:silver;mso-fareast-language:EN-GB'><img border=0 width=28 height=22 id="Picture_x0020_1" src="cid:image001.jpg@01CD69EA.B80F0BF0" alt="Description: Description: Description: Description: cid:image002.jpg@01C8A62B.F6CF3B80"></span><b><span lang=EN-US style='font-size:8.0pt;color:#99CC00;mso-fareast-language:EN-GB'> </span></b><b><span style='font-size:9.0pt;color:#99CC00;mso-fareast-language:EN-GB'>Please consider your environmental responsibility before printing this e-mail</span></b><span lang=EN-US style='font-size:10.0pt;color:#969696;mso-fareast-language:EN-GB'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-GB'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>