[Xerte-dev] Re: Session ID not set

[Fay Cross]

So, I've had some more info from him now. It doesn't work consistently on any browser or device. Occasionally he can login and it works ok but most of the time it won't. Earlier today he managed to login ok but then after logging out & back in again a few minutes later it won't work.

He says he tends to always logout by clicking the logout button rather than just closing window - not sure this is relevant but I've never had this issue & never bother with using the proper logout button.

-----Original Message-----
From: xerte-dev-bounces at lists.nottingham.ac.uk [mailto:xerte-dev-bounces at lists.nottingham.ac.uk] On Behalf Of Pat Lockley (Pgogy)
Sent: 20 October 2017 11:56
To: For Xerte technical developers <xerte-dev at lists.nottingham.ac.uk>
Subject: [Xerte-dev] Re: Session ID not set

Does the username work on any other computer / device?

On 2017-10-20 06:25, Fay Cross wrote:
> One of our users is unable to edit any of their projects as they 
> always get a 'Session ID not set' message when they open the editor.
> Apparently when it stopped working in Chrome initially but now won't 
> work on any device or browser they try. They have access to two 
> accounts on our installation and they only have issues with one of 
> these so it doesn't sound like it's a problem with anything their end.
> 
> 
> This does come up from time to time with other users but as far as I 
> know no one else has completely been unable to edit in any browser.
> 
> Any ideas? From a bit of debugging I can see that all the session data 
> is definitely being lost but as they are logging in & trying to edit 
> straight away it's not the normal timeout due to inactivity behaviour 
> that you'd expect.
> 
> Thanks
> 
> Fay
> 
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