[Xerte-dev] Re: Xerte for Students - incoming problem?

Fri Jul 12 16:08:54 BST 2013

Not really my area but the intermittent nature would make one think some action seemingly unrelated to the upload function itself might be killing the session.
Something like, when it comes up on the default Project tab I usually (but not always) hit Save as a matter of habit.
If some of the affected folks could give us the EXACT series of steps they took prior to the error message?

> From: J.J.Smith at gcu.ac.uk
> To: xerte-dev at lists.nottingham.ac.uk
> Date: Fri, 12 Jul 2013 14:18:54 +0100
> Subject: [Xerte-dev] Re: Xerte for Students - incoming problem?
> 
> Yeah, not really sure why... even the latest person I've been helping, he was using Safari and Firefox so thought it was the classic Flash Bug but Chrome reports that it has uploaded, yet preview isn't available (because it didn't work) and I've just tested a brand new install v2.0/R1024 again in both Mac Safari and Mac/Windows Firefox and all works for me...
> 
> It must be a server issue but I'm at a loss as to what it is... the guy i've been trying to debug from the Forum has it locally installed on a Mac (not using XAMPP) so I think something is at play there but it's hard to debug when you are remote...
> 
> His issue seems to be the session bug you experienced though (and Pat thinks so too) because not only the media issue but random logouts and an error message when he accesses Media and Quota tab say something like "you do not have permission to access this resource"... which usually occurs if your session has expired...
> 
> But the PHP settings look fine... Relaxing the upload.php security will probably fix the media upload issue but not solve the underlying issue... maybe setup is mis-reporting something as being ok when it's not??
> 
> Regards,
> 
> John Smith
> Learning Technologist
> School of Health & Life Sciences
> Glasgow Caledonian University
> 
> 
> -----Original Message-----
> From: xerte-dev-bounces at lists.nottingham.ac.uk [mailto:xerte-dev-bounces at lists.nottingham.ac.uk] On Behalf Of Julian Tenney
> Sent: Friday, July 12, 2013 1:43 PM
> To: xerte-dev at lists.nottingham.ac.uk
> Subject: [Xerte-dev] FW: Xerte for Students - incoming problem?
> 
> See below. We could do with elimating the media upload issue, which still seems to be happening on some new installs, ________________________________________
> From: Terry McAndrew [Terry.McAndrew at heacademy.ac.uk]
> Sent: 12 July 2013 11:50
> To: Julian Tenney; Smith, John
> Cc: Alistair McNaught
> Subject: Xerte for Students - incoming problem?
> 
> Hi
> 
> I have the initial meeting for my HEA Digital Literacy in the Disciplines projects coming up next week (9 projects) but I’m hearing rumblings that the buggyness of Xerte is going to be a problem for committing students to produce marked work with it. I’ll know more next week when I meet them, but this media upload problem seems to be a worry.
> 
> I see there has been a thread about this in the support forum at http://xerte.org.uk/index.php?option=com_kunena&view=topic&catid=4&id=69&Itemid=759&lang=en&limitstart=6
> 
> I’m not a php developer either but I do understand the principles having managed servers in the past.
> 
> This DL in the Disciplines series of projects will establish not only a network of Xerte installations in HE with the HEA but also a habit of empowering students in a number of disciplines to be creative with it – and they can be a grumbly bunch when it gives them grief. If you have any suggestions as to how I might placate their fears then please let me know before I meet the Academics on Wednesday next week.
> 
> I have deliberately bound all the projects to Xerte as I can imagine the benefits. Are these issues just teething troubles or is there an ‘expectations management’ I should address? Do I need some installation/configuration training and if so who would be the best to provide it?
> 
> Terry.
> 
> Terry McAndrew MSc, FHEA
> Academic Lead: Educational Learning Technologies             Advisor: JISC TechDis
> 
> T +44 (0)1904 717500            M +44 (0) 7920 273411           terry.mcandrew at heacademy.ac.uk<mailto:terry.mcandrew at heacademy.ac.uk>
> Skype: terry.mcandrew    tw: @terrymc
> 
> The Higher Education Academy, Innovation Way, York Science Park, Heslington, York, YO10 5BR www.heacademy.ac.uk<http://www.heacademy.ac.uk/> –
> 
> 
> 
> 
> 
> 
> 
> 
> This email is confidential and may be privileged. If you are not the intended recipient please accept our apologies. Please do not disclose, copy, or distribute information in this email nor take any action in reliance on its contents: to do so is strictly prohibited and may be unlawful. Please inform us that this message has gone astray before deleting it. Please note that views expressed in this email are those of the author and do not necessarily represent those of the Higher Education Academy. Please note that this e-mail has been created in the knowledge that Internet e-mail is not a secure communications medium. We advise that you understand and observe this lack of security when e-mailing us. Although we have taken steps to ensure this e-mail and attachments are free from any virus, we advise that in keeping with good computing practice the recipient should ensure they are actually virus free. The Higher Education Academy Registered No 4930131
> 
> _______________________________________________
> Xerte-dev mailing list
> Xerte-dev at lists.nottingham.ac.uk
> http://lists.nottingham.ac.uk/mailman/listinfo/xerte-dev
> This message and any attachment are intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to me, and immediately delete it.   Please do not use, copy or disclose the information contained in this message or in any attachment.  Any views or opinions expressed by the author of this email do not necessarily reflect the views of the University of Nottingham.
> 
> This message has been checked for viruses but the contents of an attachment may still contain software viruses which could damage your computer system, you are advised to perform your own checks. Email communications with the University of Nottingham may be monitored as permitted by UK legislation.
> 
> 
> 
> 
> 
> Glasgow Caledonian University is a registered Scottish charity, number SC021474
> 
> Winner: Times Higher Education’s Widening Participation Initiative of the Year 2009 and Herald Society’s Education Initiative of the Year 2009.
> http://www.gcu.ac.uk/newsevents/news/bycategory/theuniversity/1/name,6219,en.html
> 
> Winner: Times Higher Education’s Outstanding Support for Early Career Researchers of the Year 2010, GCU as a lead with Universities Scotland partners.
> http://www.gcu.ac.uk/newsevents/news/bycategory/theuniversity/1/name,15691,en.html
> _______________________________________________
> Xerte-dev mailing list
> Xerte-dev at lists.nottingham.ac.uk
> http://lists.nottingham.ac.uk/mailman/listinfo/xerte-dev

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.nottingham.ac.uk/pipermail/xerte-dev/attachments/20130712/4dfc5238/attachment-0001.html>